TRANSPORT / IP (TRIP) NOC TECHNICIAN

About the role

The TRANSPORT / IP (TRIP) NOC TECHNICIAN position directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC).

Responsibilities

• Create, update, and monitor incident tickets using ServiceNow/ ITSM.
• Provide timely situational awareness to leadership and affected communities, and communicate effectively with the O&M team and customers.
• Maintain general knowledge of training, SOPs, and tools within O&M.
• Support fault isolation and diagnose network issues, including testing and troubleshooting.
• Notify relevant contacts based on network incidents and coordinate with other service providers to track and restore service.
• Restore networks and services to full operation, ensuring compliance with SLAs.
• Verify service restoration for customer-initiated tickets and provide 24/7/365 sustainment support for outages and service degradation.

Requirements

• DoD-8570 IAT Level 2 certification (e.g., Security+ CE or equivalent) by the start date.
• Ability to work in a 24/7 operational environment.
• Demonstrated experience in alarm surveillance, fault management, LAN maintenance, or performance management.
• Proficiency in at least two of the following: routers, switches, crypto devices, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.
• General understanding of network topologies, including both transport and IP.
• Active Secret security clearance with the capability to obtain and maintain a Top-Secret security clearance.

Qualifications

• High school and 1-3 years of experience.

Skills

• Experience in a tech control facility or cyber transport operations.
• Familiarity with circuit actions and vendor management.
• Knowledge of IP architecture.
• Experience in a Telco NOC or with inside or outside plant operations.
• Proficiency with MS Office Suite, including Outlook, Excel, Word, Access, PowerPoint, and Teams.
• Experience in one or more of the following areas: alarm surveillance, fault management, LAN maintenance, performance management, change management.
• Additional certifications such as CCNA, CYSA+, CASP, CCNP, JNCIE-ENT, JNCIA-Junos, WCNA, CCIE, F5 Networks Certified Technical Specialist, ITILv4, CCA-N, CCA-V, and SolarWinds Certified Professional are desirable.

Benefits

Pay Range $40,300.00 - $72,850.00. Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement.