Transport Coordinator Mon-Fri 12:00pm -8:30pm

About the role

Together, we are Marken, UPS Healthcare Precision Logistics. As the clinical and advanced therapy part of UPS Healthcare, we reach patients faster, with greater scalability and access to new pathways throughout the supply chain. With our One UPS advantage and comprehensive service portfolio, including Polar Speed's in-network pharmacies, we are optimally positioned to keep our clients competitive in an increasingly complex market.

The Direct-to-Patient Dispatcher coordinates and optimizes the delivery of medical products directly to patients, ensuring efficient routing, timely transportation, accurate record keeping, and clear communication between drivers, healthcare providers, and patients.

Responsibilities

• Routing Optimization
  • Develop and adjust daily delivery routes to maximize efficiency and minimize delays.
  • Use routing software and GPS systems to optimize delivery schedules.
  • Monitor traffic, weather, and service disruptions to proactively reroute drivers as needed.
  • Analyze route performance to improve delivery time and cost efficiency.
• Logistics & Transportation
  • Coordinate transportation of medical supplies and equipment directly to patients’ homes.
  • Ensure compliance with all healthcare and transportation regulations.
  • Assign deliveries to drivers based on location, priority, and capacity.
  • Track shipments in real time to ensure on-time delivery and service quality.
• Record Keeping (Routing)
  • Maintain accurate dispatch logs, route schedules, and delivery confirmations.
  • Document changes to routes, delays, and service issues.
  • Ensure proper documentation for compliance, billing, and reporting purposes.
  • Generate daily and weekly routing and performance reports.
• Coordination
  • Collaborate with warehouse staff, drivers, healthcare providers, and customer service teams.
  • Schedule urgent or same-day deliveries as required.
  • Resolve logistical challenges quickly and efficiently.
  • Support continuous process improvements in dispatch operations.
• Communication
  • Serve as the primary point of contact for drivers during delivery routes.
  • Communicate delivery updates, delays, or changes to patients and internal teams.
  • Provide clear instructions and problem-solving support to field staff.
  • Maintain professional and compassionate communication with patients.

Requirements

• High school diploma or equivalent required; associate degree preferred.
• 1–3 years of experience in dispatch, logistics, transportation, or healthcare operations.
• Proficiency with routing software, GPS tracking systems, and Microsoft Office.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced, deadline-driven environment.
• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Preferred Skills

• Experience in healthcare logistics or medical supply distribution.
• Knowledge of HIPAA and patient confidentiality standards.
• Problem-solving mindset with strong attention to detail.

Pay

$23.00 per hour

Schedule

Permanent, full-time position