Transplant Patient Advocate

Job Overview

The Transplant Patient Advocate aids with transplant readiness, and overflow call support to Paragonix transplant partners. Advocates will answer, screen, and direct patient overflow calls in accordance with provided hospital workflows and while adhering to all Paragonix Transplant Services policies and protocols. Advocates will also proactively assist with ensuring transplant readiness of the transplant partner's recipients. They will also contribute to patient review and presentation for transplant readiness.

Job Responsibilities And Essential Duties

• Answers, screens, and directs patient overflow calls according to provided transplant center workflow
• Reviews EMR for transplant readiness and coordinates readiness needs to patients, coordinators, and physicians
• Assist with training of new coordinators as directed by triage leadership
• Collaborate on triage related quality initiatives
• Provides triage support to transplant coordinator as directed by triage leadership
• Maintains necessary training and credentials for Paragonix, hospital EMR, and OPTN computer systems.
• Excellent customer service and communication skills with both internal and external staff including relaying clear, concise, and pertinent clinical information.
• Responsible for being reachable by the designated call platform during their 12-hour call shift.
• Excellent customer service and communication skills with transplant center recipients and family members.
• Documentation of transplant center response into the OPTN computer system in accordance with established automatic rule out criteria.

Required Qualifications

• High School diploma
• Established history working in high stress/ customer interacting field

Preferred Qualifications

• Medical certificate program or state or national medical certification (i.e. EMT, MA, Phlebotomy, RT)
• Bachelor's degree in health science, general science, or equivalent experience in transplant related field.

Pay

US BASED SALARY - The minmum hourly rate for this position is $26, and the maximum hourly rate is $28. This role is eligible for participation in our Excellence Incentive Plan (EIP), an annual incentive program that rewards performance against financial and operational goals.

Benefits

• Health, Dental, and Vision insurance benefits
• 401k plan with company match
• Paid Time Off
• Wellness initiative & Health Assistance Resources
• Life Insurance
• Short and Long Term Disability Benefits
• Health and Dependent Care Flexible Spending Accounts
• Commuter Benefits
• Parental and Caregiver Leave
• Tuition Reimbursement