Transmission Customer Service - Retail Project Engineer

About the role

This position serves as the primary Transmission representative for retail customer projects and service requests, leading the evaluation, development, and implementation of technical solutions from initial assessment through project completion. The successful candidate will partner with Customers and cross functional stakeholders across Transmission, Distribution, Power Contracts, Marketing, Operations, Engineering, Construction, Power Quality, Metering, and Leadership to evaluate service needs, develop customer-focused solutions, and successfully deliver transmission projects.

Responsibilities

• Serve as the primary Transmission representative and trusted advisor for retail customer service requests and projects.
• Lead customer projects from initial request through project completion, ensuring effective communication, coordination, and customer satisfaction.
• Evaluate customer service requests and coordinate technical assessments to identify safe, reliable, cost-effective, and customer-focused solutions.
• Facilitate collaboration among Transmission Planning, Engineering, Operations, Construction, Metering, Power Quality, Distribution, Marketing, and other stakeholders to develop safe, reliable, and cost-effective solutions.
• Develop, manage, and communicate project schedules, budgets, forecasts, cost estimates, and project status to customers, leadership, and stakeholders.
• Provide timely project updates and lead stakeholder communications regarding project status, risks, costs, and key milestones.
• Lead cross-functional teams to resolve technical, operational, and business challenges while balancing customer and Company objectives.
• Identify project risks, operational impacts, and business considerations and develop mitigation strategies to support successful project delivery.
• Ensure projects are executed in accordance with Company safety expectations, engineering standards, operating practices, environmental requirements, and applicable regulations.
• Support strategic customer initiatives and business growth opportunities associated with transmission-connected retail customers.
• Participate in storm restoration and emergency response activities both on and off system as required.

Requirements

• Working knowledge of planning, design, construction, operations, and maintenance processes.
• Ability to evaluate customer service requests and develop technically sound, reliable, and cost-effective solutions that meet both customer and Company objectives.
• Understanding of transmission system fundamentals, engineering principles, electric operating practices, construction practices, land requirements, and applicable regulations.
• Knowledge of project financial management, including budgeting, forecasting, project billing, capital expenditures, transfers, and cost tracking.
• Strong analytical skills with the ability to assess alternatives, identify risks, evaluate financial impacts, and recommend practical solutions.
• Ability to manage multiple projects, priorities, and competing deadlines in a fast-paced environment.
• Ability to communicate technical, operational, and financial information effectively to customers, leadership, and cross-functional stakeholders.

Qualifications

• Bachelor's degree in Engineering from an ABET-accredited institution is preferred.
• Equivalent applicable experience in Transmission Engineering, Operations, Construction, or Project Management may be considered.
• Experience in Transmission Planning, Substation Design, Transmission Line Design, Operations, Construction, Maintenance, Protection & Control, Generation, Transmission Support, or Project Management is preferred.
• Demonstrated experience leading projects, coordinating cross-functional teams, and managing competing priorities.
• Experience working directly with customers, stakeholders, or service requests is preferred.
• Strong communication, relationship-building, and problem-solving skills.
• Project Management Professional (PMP) certification and/or Professional Engineer (PE) licensure is a plus.