Transitions of Care Medical Assistant - Member Outreach

Acknowledgements

Devoted Health is a partner in this role.

About the role

We want to help members navigate the healthcare system in a better and safer way. The Transitions of Care (TOC) Team supports members who are newly discharged from the hospital (and in some cases prior to discharge).

Responsibilities

• Calling (inbound/outbound) patients to check in after discharge to see how they are doing, and that they have received the assistance they need.
• Work with affiliated vendors to coordinate services and care for members, to include transportation, DME, meals, home health care and more as appropriate.
• Assisting with scheduling of post discharge TOC APP, PCP, and Specialist visits.
• Collaborate with patients, providers, and caregivers to ensure a positive outcome.
• Working hand in hand with the other members of the TOC team to address patient needs towards team based goals. This may include interdisciplinary huddles.
• Participating in and assisting with pilot programs.
• Coordinating with medical providers and facilities to access necessary discharge records.
• Following escalation processes to the clinical team to ensure patients get needed evaluation and care.

Requirements

• An active and clear Medical Assistant Certification
• 2-3 Years of Experience in healthcare, managed care, home health, and/or community health setting

Qualifications

Full bilingual in English and Spanish

Skills

• Desired: Fully bilingual in English and Spanish

Benefits

The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Pay

Salary Range: $23.00 - $27.00 / hour

Schedule

N/A

Benefits

Includes:

• Employer sponsored health, dental and vision plan with low or no premium
• Generous paid time off
• $100 monthly mobile or internet stipend
• Stock options for all employees
• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
• Parental leave program
• 401K program

Payroll Information

Our Total Rewards Package Includes:

• Employer sponsored health, dental and vision plan with low or no premium
• Generous paid time off
• $100 monthly mobile or internet stipend
• Stock options for all employees
• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
• Parental leave program
• 401K program

Equal Opportunity Employer

At Devoted Health, we are committed to a diverse and vibrant workforce. We are an equal opportunity employer and committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration.