Transitional Case Manager

About the role

Provides transitional case management services to persons diagnosed with a severe and persistent mental illness or co-occurring disorders. Primary functions include: assessing case management referrals to determine immediate and/or ongoing needs and crisis interventions.

Responsibilities

• Contacts referred consumers to case management within policy guidelines to begin assessing individual needs and treatment goals.
• Manages transitional case management list.
• Arranges and coordinates identified services needed to assist consumers in securing safe housing, utilizing emergency assistance programs, making application for Missouri Health Net and other eligible entitlements.
• Secures appropriate releases and provides needed follow-up.
• Utilizes independent judgment to problem solve crisis situations and provides crisis interventions accordingly.
• Provides outreach as needed in order to engage referred consumers to community support services.
• Encourages and assists consumers in establishing relationships in the community through social interactions, exploring their natural supports available, and referring consumers to other resources when appropriate.
• Maintains communication with treatment teams to ensure appropriate services are in place.
• Available to other agency departments/teams for consultation on community resources, and informs others regarding latest resource information.
• Attend team meetings (example: assessment, medication services) if needed.
• Maintains productivity expectations per agency standards.
• Completes progress notes in AVATAR within 72 hours of services provided.
• Maintains knowledge of agency technology programs and/or systems needed to do the job and uses them effectively.
• Maintains required training and certificates.
• Attends and participates in weekly team meetings.
• Maintains a valid driver’s license and reliable transportation.
• Other duties and/or responsibilities may be assigned by supervisor.

Requirements

• Bachelor’s degree in a related field
• Active driver’s license and minimum state-required auto‑insurance
• CPR/First Aid certification
• 1‑3 years of work‑related experience required
• 3+ years of work‑related experience preferred
• Knowledge of behavioral health diagnosis and symptoms
• General knowledge of community resources and/or the willingness to research as needed
• Strong assessment and crisis management skills
• Excellent communication skills, both written and verbal
• Ability to use and troubleshoot basic business equipment
• Ability to interact with a wide range of individuals
• Strong ability to multi‑task with a high level of accuracy and timeliness in project output
• Ability to maintain a high level of client confidentiality
• Ability to problem solve quickly and prioritize tasks for optimum efficiency
• Physical demands: regularly required to talk or hear; regularly required to drive to local destinations within the catchment area; frequently required to use hands or fingers, handle or feel objects, tools, or controls; occasionally required to stand; walk; sit; and reach with hands and arms; occasionally lift and/or move up to 50 pounds; specific vision abilities required include close vision, distance vision, and ability to adjust focus; work environment noise level usually low to moderate.