Transitional Care Liaison (Clinical Sales)

Develop key relationships within assigned Key Accounts and manage external aspects of patient referrals and admissions

• Communicate with customers to determine services and care that best meet their needs, for the right care in the right place at the right time
• Efficiently and effectively collaborate with referral sources and Center teams to assess patient needs for compatibility with Center clinical capabilities
• Thoroughly educate customers and understand customer expectations to provide a positive experience, meet or exceed expectations, and to help reduce unnecessary rehospitalizations
• Help facilitate smooth patient and resident transitions
• Develop and manage Account assignments in key market segments as determined with sales manager (eg physician groups, hospital(s), Assisted Living, Independent Living, Home Health, and community contacts)
• Collaborate with referral sources and team members to facilitate open communication

Qualifications

• Bachelor's Degree
• Sales experience of five years in the healthcare industry, preferably long term care

Other Job Demands

• Ability to work with individuals at all levels both within the organization and with outside contacts
• Adequate computer skills for required data entry, reports and communication
• Have or develop an understanding of financial options for Skilled Nursing coverage in order to explain options to potential patients/ residents and family members
• Comply with HIPPA as this position may have access to protected health information in the resident’s clinical and financial records to conduct job duties

Full Time Benefits include:

• Medical/Dental/Vision
• Tuition Reimbursement
• Vacation, Holiday, and Sick Time
• Long and Short Term Disability
• Employee Assistance Program
• Life Insurance
• Referral Bonuses
• DiversICARE - employee hardship fund
• Pay advancement program - OnShift Wallet

We are guided to excellence by five Core Values: Integrity, Excellence, Compassion, Teamwork and Stewardship, as well as 12 Service Standards.

We build on trust, respect, customer focus, compassion, diplomacy, appreciation and strong communication skills to shape the culture in our workplace. Diversicare team members play a critical role in fostering an environment of Service Excellence. Our Service Standards are in place to offer support. They lead us to what matters most to our company: creating a warm, caring, safe and professional environment for our customers and each other.

Our culture of impassioned service delivery is the Diversicare Difference.