Transition Manager 4 [AQ-16768]

About the Role

We are seeking a highly skilled and dynamic individual to step into a pivotal role, leading the human side of transformative organizational change within this leading enterprise. This is an incredible opportunity to directly influence how thousands of employees adapt to new systems and processes, ensuring seamless transitions and sustained success across the enterprise. Your expertise will be instrumental in fostering a culture of readiness and adoption, making a tangible impact on operational efficiency and employee experience. You will be at the heart of ensuring that every new initiative is met with enthusiasm and understanding, directly shaping the employee experience and operational efficiency on a global scale.

Core Responsibilities

• Build and execute comprehensive transition and readiness plans, including stakeholder analysis, impact assessments, and adoption measures.
• Identify affected user groups, define changes for each, and meticulously prepare them for new system and process implementations.
• Develop high-quality training content, job aids, and enablement materials, ensuring consistency and reusability across programs.
• Craft executive-ready presentations and status reports for leadership, providing clear and concise updates on transition progress.
• Write clear, audience-appropriate communications tailored for employee, stakeholder, and leadership audiences.
• Monitor readiness, proactively escalate risks, and keep project leads informed of any adoption gaps.
• Establish and manage an annual training model to keep internal teams current on evolving tools and processes.
• Develop all supporting training materials with a consistent structure, identify content housing solutions, establish training cadences, and coach team owners through delivery.
• Take on transition management responsibilities for new organizational projects as they emerge.
• Produce and publish a monthly internal newsletter and drive content development for internal organizational websites.

Must-Have Qualifications

• Minimum of 8 years of experience in transition management, change management, or organizational readiness for large-scale enterprise programs.
• Demonstrated success in preparing extensive user populations for system or process changes, including global or multi-region deployments.
• Exceptional communication skills, encompassing strong writing, editing, and the ability to craft audience-specific messaging.
• Advanced proficiency in presentation software, with a keen eye for design, capable of producing polished, visually compelling materials for executive audiences.
• Proven ability to build training content and enablement programs from inception.
• Capacity to work autonomously, establish structure in ambiguous environments, and drive initiatives forward with minimal oversight.
• Comfort and expertise in collaborating with senior stakeholders, external partners, and diverse cross-functional project teams.
• Experience with global rollouts across multiple regions and time zones.
• Bachelor's degree or equivalent professional experience.

Recommended Certifications

A recognized change management certification is highly recommended.

Nice-to-Have Qualifications

• Familiarity with large-scale enterprise resource planning (ERP) systems.
• Prior experience with large-scale organizational change initiatives within a global enterprise environment is highly valued.