TRANSIT SHIFT SUPERVISOR - 0326

About the role

Under regular direction and in compliance with standard operating procedures and policies, supervises fixed route, paratransit, and trolley operations at the Greenlink Terminal. Exercises limited discretion in the interpretation and application of standard policies, procedures, and rules. Ensures transportation services operate efficiently and safely.

Responsibilities

• Analyzes current route performance and makes changes as necessary to ensure all transportation services operate on-time according to publicized service schedules.
• Authorizes detours during extreme weather conditions, road construction, and special events.
• Aids in interviewing and selecting new operators and dispatchers.
• Monitors and reports violation of safety and operational policy or procedures to the appropriate manager.
• Facilitates training for new operators, dispatchers, and supervisors as needed regarding Greenlink standard operating procedures, policies, and service area.

Requirements

• High school diploma or equivalent.
• Over two (2) years of progressively responsible experience in transit operations.
• Accident Investigation training/Certification within six (6) months of hire.
• Valid South Carolina Class B CDL with air brake provision and passenger endorsement, or the equivalent CDL from their state of residence.

Qualifications

• Knowledge of: Federal, state, and local laws and regulations pertaining to transit operations.
• The Americans with Disabilities Act (ADA) requirements for public transportation fixed route and paratransit services.
• Industrial safety and general safety rules and regulations applied to a public transportation system.
• Drug and alcohol testing requirements for safety-sensitive employees.
• Investigative techniques, complaint resolution, analyzing situations and identifying problems, and exercising sound judgment in making decisions.
• The principles and practices of transit fixed route and paratransit operations.
• Traffic rules, regulations, laws and procedures for the safe operation of Class B commercial vehicles, including complete familiarization with its systems and safety features.
• Greenlink’s standard operating and emergency response procedures.
• The fare structure, transfer regulations and the rules and procedures governing Bus Operators.
• The geography and roadways of assigned routes within the entire Greenlink service area, and hours of service.
• Bus operator scheduling procedures.
• Organizational development techniques and methods as related to curriculum development and training programs for Bus and Paratransit Operators.
• Comprehensive, specific technical knowledge of the major functions within assigned areas of responsibility.
• Computer programs sufficient to enter, retrieve, and interpret operational data.
• Proper procedures for safely cleaning bodily fluid spills per the Bloodborne Pathogen Policy.
• Proper use of Personal Protective Equipment (PPE).

Skills

• Knowledge of: Federal, state, and local laws and regulations pertaining to transit operations.
• The Americans with Disabilities Act (ADA) requirements for public transportation fixed route and paratransit services.
• Industrial safety and general safety rules and regulations applied to a public transportation system.
• Drug and alcohol testing requirements for safety-sensitive employees.
• Investigative techniques, complaint resolution, analyzing situations and identifying problems, and exercising sound judgment in making decisions.
• The principles and practices of transit fixed route and paratransit operations.
• Traffic rules, regulations, laws and procedures for the safe operation of Class B commercial vehicles, including complete familiarization with its systems and safety features.
• Greenlink’s standard operating and emergency response procedures.
• The fare structure, transfer regulations and the rules and procedures governing Bus Operators.
• The geography and roadways of assigned routes within the entire Greenlink service area, and hours of service.
• Bus operator scheduling procedures.
• Organizational development techniques and methods as related to curriculum development and training programs for Bus and Paratransit Operators.
• Comprehensive, specific technical knowledge of the major functions within assigned areas of responsibility.
• Computer programs sufficient to enter, retrieve, and interpret operational data.
• Proper procedures for safely cleaning bodily fluid spills per the Bloodborne Pathogen Policy.
• Proper use of Personal Protective Equipment (PPE).

Benefits

• Compliance with standard operating procedures and policies.
• Supervision of operations from the Greenlink Terminal and along fixed routes in Greenlink’s service area.
• Coordination with law enforcement to maintain a safe and comfortable environment for employees and customers.
• Analysis of traffic and passenger data to identify schedule problems and report information to the General Manager for Transit Operations.
• Assistance during breakdowns and emergencies.
• Monitoring of weather conditions and making recommendations about continuation of service.
• Observation of bus stop and shelter conditions during road supervision or ride-a-longs and reporting any items that need to be cleaned or repaired to Facilities Maintenance.
• Interaction with the public to answer questions, resolve service complaints, and manage conflict.
• Investigation of citizen complaints and accidents/incidents.
• Retrieval and storage of video from buses when complaints are received, or accidents/incidents are reported.
• Determination of validity of complaints based on video evidence.

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.