Transit Security Officer (87185)

About the role

This is a unique security position focused on customer service, safety, and public interaction throughout the transit system. Unlike traditional security roles, Transit Ambassadors are expected to be customer service professionals first and security professionals second.

Responsibilities

• Ride transit buses and patrol transit facilities.
• Provide exceptional customer service to riders and visitors.
• Assist passengers with directions and transit information.
• Maintain a visible presence to promote safety and security.
• Observe and report suspicious activity, safety hazards, and policy violations.
• Complete detailed reports and daily activity logs.
• Work alongside transit staff, supervisors, and law enforcement partners.
• Utilize de-escalation and conflict-resolution techniques when needed.
• Respond appropriately to incidents and emergencies.
• Work as part of a two-person Transit Ambassador team.

Requirements

• Valid California BSIS Guard Card.
• Current First Aid/CPR/AED Certification.
• Current Baton Permit/Card.
• Current Pepper Spray/Gel Permit.
• Ability to read, write, and communicate effectively in English.
• Strong communication and customer service skills.
• Ability to remain professional and calm in challenging situations.
• Ability to stand, walk, and patrol for extended periods.
• Successfully pass a background investigation and client approval process.

Qualifications

Preferred Experience:

• Security Officer
• Transit Security
• Customer Service
• Hospitality
• Military
• Public Safety
• Law Enforcement Support
• Community Engagement

Not Eligible To Apply If You:

• Have a felony conviction.
• Have a violent misdemeanor conviction within the last 5 years.
• Are currently on probation or parole.
• Are subject to a current restraining or protective order.
• Cannot meet the required licensing or certification requirements.

Benefits

• Stable full-time opportunities
• Professional work environment
• Career growth opportunities
• Ongoing training and development
• Opportunity to serve and support the Long Beach community