Transit/Paratransit Operator (Bus Driver)

About the role

Under general supervision, this position safely and efficiently operates a transit system vehicle over designated routes and for special events according to schedule or manifest; provides prompt and courteous customer service including attending to transit related passenger needs; provides information to the public; collects and verifies fares; and communicates regularly via two-way radio with other employees and management.

Responsibilities

• Safely and efficiently operate a transit system vehicle over designated routes and for special events according to schedule or manifest; use alternate routes when necessary and approved.
• Read, understand, and follow applicable schedules and routes; utilize a mobile data terminal for trip manifests, for fixed-route and paratransit operations, and other transit related activities.
• Pick up, transfer, and discharge passengers at various locations in accordance with schedule times and trip manifest.
• Communicate professionally with other transit operators to coordinate passenger transfers and other issues as needed.
• Collect fares, verify pass eligibility, and assist passengers with fare related issues.
• Maintain a variety of operational records including passenger counts with lift and bike rack deployments, pre-trip and post-trip records, and mileage; prepare tabulations and summaries; conduct surveys as required.
• Report driving hazards, vandalism, and incidents encountered on route; communicate professionally with dispatch, maintenance, and Transit Supervisors to report situations, request assistance, and request instruction.
• Occasionally communicate with law enforcement, medical, and other emergency personnel.
• Perform pre-trip and post-trip inspections of vehicles; report problems, repair needs, and other issues to ensure vehicle is safe and prepared for operation.
• Perform cleaning of interior and exterior of vehicles and facilities as directed; utilize drive through vehicle wash bay.
• Perform a variety of building and grounds maintenance duties including snow removal as directed.
• Exhibit an understanding of and adhere to all applicable safety, security, and operational policies as well as applicable local, state, and federal regulations and requirements.
• Report for duty on short notice as required; maintain fitness for duty and availability when on standby.
• Serve as a responsible team member; display regular and consistent attendance and punctuality.
• Assist in the training of new employees; greet passengers and maintain a friendly attitude; maintain order among passengers.
• Attend to transit related special needs of passengers including seniors and individuals with disabilities; make reasonable accommodations as necessary.
• Operate mobility device restraints and all types of vehicle lifts and ramps; assist with loading passengers using mobility devices as necessary.
• Promote a positive public relations image; recognize the transit operator position as a public servant and treat all passengers with dignity and respect, while using effective customer service skills.
• Provide accurate information to passengers and the public; answer questions regarding routes, policies and regulations, City and business locations, and other questions or direct passengers to the appropriate source for answers.

Requirements

• High school diploma or equivalent.
• A State of Montana Class B, Type 2 commercial driver's license with no air brake restrictions, and passenger endorsement or must be obtained within ninety (90) days of employment.
• Must be able to pass a pre-employment drug test, Federal and State criminal history background check, and a driving records check.
• Strong interpersonal skills.

Preferred Qualifications & Skills

• Experience with city government and knowledge of city transit operations.
• Two (2) or more years of combined professional driving education and experience.

Pay

• $23.9105 per hour (Step 1) without CDL License
• $25.0955 per hour (Step 2) with CDL License or after completion of training

Salary reflects Step 1 and Step 2 of a 7-step pay scale.

Schedule

The work schedule for this position may vary from day to day. The regularly scheduled workdays are Monday through Saturday.