Transit Operator II

Duties and Responsibilities

• Provides services to users of the transit system, drives and operates bus through all weather conditions, ensures the comfort of passengers, maintains order among customers and addresses volatile situations to ensure safety and security;
• Handles tense and stressful situations with tact and care and contacts the police department in the event that a behavior issue cannot be resolved and poses a threat to passenger or staff safety or comfort.
• Announces bus stops, provides fare and routing information, explains passenger policies and procedures, provides verbal and written information regarding transit services, destinations, stop and cross-street announcements;
• Provides directions and assists customers with boarding the vehicle and securing wheelchairs in accordance with established processes and procedures to provide expected levels of customer service;
• Completes, submits, and files various special and recurring reports and documents to include but not limited to incident reports, accident reports, and operational problem reports;
• Cooperates with the investigations of customer complaints;
• Performs daily inspections of to detect and report safety or maintenance problems, reports operational problems in a timely manner to the appropriate staff for repairs;
• Affirms that vehicles are operated in accordance with established policies, procedures, rules, regulations and schedules.

Requirements

• No specific education requirements.
• Previous experience driving transit vehicles may be preferred.
• A combination of education, experience, and training may be applied in accordance with City of Las Cruces policy.
• A valid Class B Commercial Driver's License with passenger endorsement is required.
• Position requires an acceptable driving record in accordance with City of Las Cruces policies.
• Specific license requirements apply; driving record is subject to review and approval.
• Bilingual skills (English/Spanish) may be preferred.

Qualifications

• Knowledge of: applicable traffic regulations, signs, and signals; effective customer service, communication, and problem resolution techniques and methods; occupational and environmental safety and health hazards, and safety practices and procedures; principles, practices, techniques, activities, rules, and regulations related to the operations and functions of the position and services provided; current principles of record keeping and records management; principles and practices of effective research methods and data analysis, customer service, and problem resolution techniques; occupational and environmental safety and health hazards, and safety practices; safe and effective use and maintenance of related tools, materials, and equipment; current methods and standards for preparing effective business correspondence; correct English usage, grammar, composition, spelling, punctuation and vocabulary; business and personal computers and related software applications; City organization, operations, policies, and procedures to effectively perform the required functions and duties of the position.
• Ability to: perform a variety of duties and responsibilities and assess and prioritize multiple tasks, projects, and demands to meet deadlines; ensure appropriate levels of customer service to achieve expectations and meet objectives; read, understand, and assure compliance with a variety of policies, procedures, rules, standards, and regulations governing related activities and functions; collect applicable information and maintain accurate and timely records; maintain confidentiality of information and data; communicate effectively orally and in writing and use interpersonal skills to sufficiently exchange or convey information and receive work direction; prepare and present accurate and reliable information and reports; establish and maintain effective and appropriate working relationships with employees, other agencies, and the public; safely and effectively operate relevant tools, equipment, and motorized vehicles; navigate across even and uneven surfaces; timely and accurately enter data and update records using various mediums and formats; take initiative and exercise sound independent judgment within established procedural guidelines and carry out primary responsibilities in accordance with all governing regulations, statutes, and procedures to ensure achievement of goals and objectives.