Transit Aide - Operations

About the role

The Transit Aide - Operations position is responsible for performing a variety of administrative and technical duties for the City of Conroe Transportation Department. The job assignment includes, not limited to: Fixed Route and ADA Paratransit daily operations, contractor monitoring, fleet maintenance/rotation, route supervision and conflict resolution/safety expertise. Work includes administrative and technical responsibility for all route designs, projects and studies. Work is performed with considerable independence within the framework of established procedures, City and departmental policies, and managing the operation within the budgetary plan.

Responsibilities

• Fixed Route and ADA Paratransit daily operations
• Contractor monitoring
• Fleet maintenance/rotation
• Route supervision and conflict resolution/safety expertise
• Administrative and technical responsibility for all route designs, projects and studies
• Perform work with considerable independence within established procedures, City and departmental policies, managing operation within budgetary plan

Qualifications

Preferred completion of an associate's degree in business or public administration, or equivalent combination of industry training and transit operation experience. Two years of experience with a municipal, state, and/or federal agency in transit planning and/or management, and/or processing documents (paper or electronic) to meet FTA requirements.

Requirements

Possession of a valid Commercial Driver's License (CDL) with passenger endorsement required.

Skills

• Proficient in the use of personal computers and a wide range of relevant software programs, applications, and systems
• Strong verbal and written communication skills, with the ability to foster and maintain effective working relationships with internal teams, external clients, government agencies, vendors, contractors, and the general public
• Capable of preparing clear, concise, and effective correspondence, reports, and presentations; skilled in organizing and maintaining records and files
• Experience collaborating with federal, state, and local agencies such as the Department of Transportation (DOT), Federal Transit Administration (FTA), and Houston-Galveston Area Council (H-GAC)
• Demonstrated ability to interpret and apply regulations and standards within operational workflows, leveraging appropriate software tools to support compliance and efficiency
• Proven success in high-pressure, fast-paced environments requiring strong time management and adaptability
• Exhibits professionalism, poise, and sound judgment, skilled in exercising tact, diplomacy, and discretion in sensitive or complex situations
• Strong organizational skills with the ability to coordinate activities across multiple stakeholders and manage specific components of project planning and execution

Benefits

The City of Conroe offers great benefits such as medical, dental, vision, and life insurance, retirement plan, employee assistance program, paid time off and free membership at the City's pool and recreation center facilities.

Pay

Starting salary for this position is $25.74 hourly.