Transfer Team Leader

Position Summary

The Transfer In Leader is a pivotal role within AssetMark, responsible for spearheading the Transfer In function. This role involves leading a dynamic team focused on the seamless initiation, allocation, cost basis, reconciliation, and overall success of incoming transfers. The Transfer In Leader will ensure the end-to-end ownership of the Transfer In process, working closely with a team of analysts, coordinators, and specialists. This leader will play a vital role in optimizing processes, fostering a culture of continuous improvement, and driving operational excellence in Transfer In Functions. Collaboration with the Transfer Out Leader is crucial to maximize synergies between the two processes.

Responsibilities

• Oversee and lead the Transfer In Functions, including Ad Hoc Transfer Initial Work Review, Transfer In Initiation, Follow-Up, Allocation, Cost Basis, Reconciliation, and NIGO Resolution.
• Accelerate employee development and engagement within the Transfer In team.
• Drive operational improvements to enhance efficiency, productivity, and overall performance.
• Collaborate with the Transfer Out Leader to identify and implement synergies between Transfer In and Transfer Out processes.
• Evaluate current processes, proactively identify trends, and implement enhancements to drive productivity and performance.
• Ensure adherence to regulatory policies and operating procedures in Transfer In functions.
• Collaborate with vendors to address and resolve issues related to Transfer In processes.
• Track and present Transfer In metrics, including service level agreements, quality control accuracy, NIGO rates, cycle time, and customer experience cases.
• Deliver firm requirements repository (contra firm log) and ensure synchronization with relevant systems.
• Prepare executive-level reports, recommendations, and alternatives related to Transfer In functions.

Required Qualifications

• Bachelor's degree or equivalent work experience
• Minimum of 3 years of industry or Transfer experience
• Ability to engage others
• Ability to operate as a change agent
• Strong track record of high-quality execution and collaboration
• Experience working cross-functionally to execute to meet the needs of customers
• High attention to detail and excellent written and verbal communication skills

Preferred Qualifications

• Expertise in Transfers, Operational Audits, and Investment Industry Reporting.
• Ability to work collaboratively, prioritize, manage, and identify risks.
• Energetic with the ability to motivate and inspire others.
• Skilled in data analysis, interpretation, reporting, and communication.
• 3-5 years of experience in Brokerage/Trust/Securities Operations/Asset Transfers.
• Cross-functional process knowledge and analytical decision-making skills.
• Excellent communication skills, customer service orientation, results-oriented, time management, and ownership of issues.

Our Mission

Our mission is simple: to help our 10,500+ financial advisors make a meaningful difference in their clients' lives. We do this by combining powerful technology, holistic support, and expert consulting to help advisors run stronger, more efficient businesses. Backed by a comprehensive suite of investment solutions and a trust company that boasts of $150B+ AUM, our platform empowers advisors to deliver exceptional service and an outstanding client experience.

Our Values

Heart. Client Success. Integrity. Respect. Excellence. Our values are how we show up every day. We believe in: Leading with Heart, in truly making a difference in the lives of others: teammates, clients, investors and communities. Obsessing over Client Success, bringing a relentless focus on what matters to clients that sets us apart and creates loyal, lasting relationships. Unyielding Integrity, doing what's right, always. Even when it's hard. Collective Respect, in being authentic, inclusive and valuing all voices while winning together. Operating with Excellence, in learning fast, continuously improving, innovating and collaborating to find new and better solutions. These values shape our culture, guide our decisions, and define what it means to be part of the AssetMark family.

Our Culture & Benefits

Our culture brings our mission and values to life. Here, we do what's right, embrace diverse ideas, and innovate together. We also offer a wide range of benefits to support you and your family—because thriving at work starts with thriving in life.

• Flex Time or Paid Time Off and Sick Time Off
• 401K – 6% Employer Match
• Medical, Dental, Vision – HDHP or PPO
• HSA – Employer contribution (HDHP only)
• Volunteer Time Off
• Career Development / Recognition
• Fitness Reimbursement
• Hybrid Work Schedule