Transfer Coordinator/Lakeland, FL/1942, 2323/MB

About the role

The Transfer Coordinator facilitates the transfer of patients into and outside of the PRC Inpatient Units. This position is responsible for ensuring that the patient meets all Peace River Center's clinical, financial, and regulatory criteria for transfer and verifies CSU Bed availability for the BCSU and LCSU.

Responsibilities

• Serves as the point of contact for referrals and obtains necessary information to initiate the patient's transfer into the Peace River Center CSU.
• Monitors facsimile machine for faxed referrals.
• Obtains medical history, patient demographics, and insurance from referring institution.
• Promptly screens referral documentation for appropriateness of placement with strict adherence to policies and procedures.
• Connects with Charge Nurse at the receiving CSU to provide notice of the pending transfer and to determine availability of a bed.
• Communicates with the referring institution of approval and coordinates time of transfer.
• Identifies, analyzes, organizes, and solves problems and issues in a timely, effective manner and collaborates with others to make sound, timely decisions.
• Tracks and documents all transfer encounters.
• Understands, navigates, and maintains electronic record reporting within agency timeline expectations.
• May be asked to maintain and provide daily, weekly, or monthly referral statistics for submission to Administration.
• Verifies patient transfer Summary Review following each shift.
• Performs all other duties as assigned and adapts to a changing work environment.
• Ensures SANDR form is completed appropriately and thoroughly using Credible reporting tool.
• Reviews Credible chart for SANDR order.
• Electronically submits Baker Act cover sheets to DCF according to procedure.
• Electronically submits digital Clerk of Courts required paperwork according to procedure.

Qualifications

• Must have good organizational skills and be able to work independently.
• Knowledge of facility systems and organization as they pertain to medical records and organization review.
• Good customer facing and phone skills.
• Communication and interpersonal skills to develop relationships with clients, staff, providers, and payors.
• Good organizational skills with the ability to multi-task and manage time.
• Understanding of basic medical terminology.
• Experience working in a Medical Office setting.
• Competency in the use of office equipment such as fax machine, multi-line phone system, email, computer, etc.

Education and experience

• High School diploma (GED); AA Degree a plus.
• 2+ years in customer service.
• 2+ years in a business setting.
• 2+ years in a health care environment.
• 1+ year in communicating with external organizations.

Knowledge and skills

• Excellent written and verbal communication skills, including oral presentations.
• Highly motivated, able to learn quickly and prioritize multiple tasks.
• Proficient in Word, Excel and the ability/willingness to learn other applications.
• Excellent organizational skills including setting up/maintaining files.
• Proactive approach to problem resolution.
• Familiarity with medical terminology.
• Working knowledge of the healthcare revenue cycle process.
• Strong interpersonal, communication and persuasion/negotiation skills required to effectively interact with internal and external parties.
• Must be able to follow detailed instructions.
• Consistently exercises critical thinking skills or uses logic and reasoning to assess and resolve problems.
• Quickly makes sense of, combines, and organizes information.
• Consistently maintains a professional and approachable demeanor.
• Able to work under pressure and meet stringent deadlines in a fast-paced environment.
• Successfully alternates between two or more activities or sources of information.
• Accepts responsibility and maintains a high level of accountability.
• Handles unresolved inquiries/issues.

Work environment

The work environment is fast-paced and consists of exposure to physical conditions typical of a normal office environment. The populations cared for will include patients who are confused, delusional, irrational, agitated, or uncooperative. Most of the job is performed while sitting, although the work may require occasional standing or walking and/or the lifting and carrying of small objects. A small amount of travel may be required for meetings etc. to another PRC location.