Transfer Center RN - Per Diem Days

About the role

Facilitates communication between sending and receiving facilities, including the use of telephone, computer software, and other communication and documentation tools. Documents a record of the encounter. Utilizes clinical expertise, critical thinking, and demonstrated knowledge of unit-specific admission and discharge criteria.

Responsibilities

• Answers telephones in accordance with established policies and procedures. Utilizes professional tone and demeanor in all communication.
• Coordinates communication between sending and receiving facilities, and within the receiving facility.
• Accurately records details of all communication related to each transfer request in the electronic health record in an efficient and timely manner.
• Works in a collaborative manner with other members of the health care team.
• Utilizes clinical expertise, and collaborates with capacity management, nursing, physician/provider representatives, and other hospital departments to assure proper level of care and room assignment at the receiving facility.
• Maintains awareness of bed availability on all patient care units and outpatient departments involved in the inter-facility transfer and direct admission of patients.
• Demonstrates the ability to handle a high degree of pressure, heavy workloads, multiple requests, and numerous interruptions in a positive manner, establishing priorities for effective work completion. Able to diffuse challenging situations and respond appropriately.
• Demonstrates expertise in working with multiple computer applications as well as all functions of the telephone system.
• Demonstrates the ability to independently implement solutions to transfer center issues. Escalates barriers and concerns using applicable policies and procedures as well as chain of command.
• Follows patient identification policies and procedures to ensure accurate patient identification.
• Collaborates with patient access services as needed.
• Utilizes downtime procedures for effective communication and documentation when necessary.
• Collaborates with Emergency Medical Services (EMS) to arrange appropriate and timely transportation based on established protocols.
• Collaborates with sending and receiving providers to ensure appropriate level of care and response urgency are assigned for patient transportation.
• Obtains insurance information and communicates with insurance providers and/or case management and social services as needed.
• Initiates registration activities and completes registration as requested.
• Prepares handoff and other reports as directed.
• Mentors team members. Participates in onboarding of new team members.
• Maintains a clean and sanitary work environment.
• Other duties as assigned.
• Patient age specification: Neonate, infant, toddler, pre-school, school age, adolescent, adult, geriatrics.
• Must be able to sit and work at a computer with multiple monitors while speaking on a telephone for extended periods of time.

Qualifications

Education, Knowledge, Skills and Abilities Required:

• RN graduate of an accredited school of nursing.
• Minimum of 2 years clinical experience in acute care setting.

Education, Knowledge, Skills and Abilities Preferred:

• BSN
• Transfer center experience
• Critical care and emergency medical services experience
• Computer literacy
• Medical terminology
• Excellent communication skills
• Flexible and adaptable to change
• Ability to multitask

Licenses and Certifications Required:

• NJ State Professional Registered Nurse License.
• BLS AHA Basic Health Care Life Support HCP Certification.

Pay

Flat Rate of $71.41 Hourly