Transfer Center Coordinator - Night Shift (6pm-6am) - Elmwood

About the role

This position operates as a dispatcher to facilitate transportation, assists with centralized psychiatric patient placement, operates the bed board for patient placement, and assists transfer nurses with completing telemedicine calls while answering overflow phone calls. Cross-trains throughout the department.

Responsibilities

• Coordinates transportation for all transport orders through acting as a dispatcher.
• Responds to system-wide requests for acute behavioral health placement, ensures all necessary patient referral information is complete, electronically submits requests for evaluations of patient criteria to determine if admission criteria are met, organizes and prioritizes referrals to promote patient safety and meet patient needs within the continuum of care.
• Provides excellent customer service through telephone and personal contact with all customer groups including physicians, nurses, administrators, and colleagues.
• Accommodates fluctuating variables in practice setting such as patient volume, patient acuity, experience of personnel, utilization of supplies, and resources.
• Communicates pertinent clinical information to referring providers, admitting providers and administrative staff and assists with answering the transfer center calls, creating tickets in Epic, and performing follow-up calls for reassessment of patients.
• Facilitates time-sensitive telemedicine consultations between campuses and providers, ensuring completion of all workflow items as part of the transfer center team.
• Acts as part of the centralized placement team through assigning beds for all campuses across the system from every entry point, including controlling the bed board for community hospitals to ensure every patient receives a bed in a timely manner.
• Performs other related duties as required.
• Remains knowledgeable on current federal, state, and local laws, accreditation standards, or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations, and standards.

Requirements

• Completion of an accredited licensed practical nurse (LPN) program or a bachelor's degree.
• 2 years of licensed practical nurse (LPN) experience. Bachelor's degree accepted in lieu of experience.
• Current licensed practical nurse (LPN) license in the state of practice if an accredited LPN program has been completed.

Skills

• Proficiency in using computers, software, and web-based applications.
• Effective verbal and written communication skills and ability to present information clearly and professionally.
• Excellent customer service phone skills and ability to multi-task.
• Ability to be self-directed and motivated and work with little supervision.
• Ability to demonstrate effective adaptation skills to change in systems, practices, and technology.
• Ability to work extended shifts of 8, 10, or 12 hours per day.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sedentary Work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods.
• Normal routine involves no exposure to blood, body fluid, or tissue, and incumbents are not called upon to perform or assist in emergency care or first aid.
• The incumbent has no occupational risk for exposure to communicable diseases.
• There may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning, and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.