DirectJobHub
Jobs · Administrative · Pennsylvania

Transfer Center Coordinator I

Jefferson Health · Philadelphia, PA · 2 mo ago
AdministrativeFull-time

About the Role

The Transfer Center Coordinator I coordinates all aspects of Transfer Center and telemedicine cases, including facilitating physician-to-physician communication and logistics related to patient transfer. Responsibilities include scheduling and assigning transports, documenting transfer activity, facilitating communication for transfers, and completing ADT functions in Epic. The role also involves taking calls for Emergency Medical Services (EMS), triaging calls using Emergency Medical Dispatch (EMD) protocols, and providing callers with pre-arrival instructions.

Responsibilities

  • Coordinate all aspects of Transfer Center and telemedicine cases.
  • Facilitate physician-to-physician communication and logistics for patient transfers.
  • Schedule and assign transports.
  • Document transfer activity.
  • Facilitate communication for transfers.
  • Complete ADT functions in Epic.
  • Take calls for Emergency Medical Services (EMS).
  • Triage calls using Emergency Medical Dispatch (EMD) protocols.
  • Provide pre-arrival instructions to callers.

Requirements

  • Basic Life Support (BLS) CPR certification within 3 months of hire.
  • 2 years of customer service experience required.
  • 1 year of Transfer Center or EMS experience preferred.
  • Proficiency in MS Office (Outlook, Word, Excel) and Electronic Medical Records (EMR).

Skills

  • Customer service
  • Critical thinking
  • Problem solving
  • Relationship building
  • Interpersonal communication
  • Negotiation

Schedule

Full time, 40 hours per week with rotating shifts.

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including:

  • Medical (including prescription), dental, and vision insurance.
  • Supplemental insurance, life, and AD&D insurance.
  • Short- and long-term disability.
  • Flexible spending accounts.
  • Retirement plans.
  • Tuition assistance and access to tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service.
  • Voluntary benefits, including group rates on insurance and discounts.

All colleagues, including those who work less than part-time (e.g., per diem, adjunct faculty, Jeff Temps), have access to medical (including prescription) insurance.

Similar jobs