Transcon Supervisor

About the role

The Transcon Supervisor position is a full-time role located at Expeditors, Inc. in Aurora, CO. The starting pay is USD 57,000 annually with the potential for bonuses or commissions, with an estimated total compensation of around USD 75,000.

Responsibilities

• Review and support with day-to-day quotations
• Allocate workloads within team to ensure smooth operations during peak activity or staff absence
• Maintain strong relationships with customers and Service Providers
• Monitor invoicing and BNP reports where needed
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations
• Be a guide for the team - mentor agents, lead agents and ensure that positive attitude is maintained within the team
• Oversee and ensure compliance with Expeditors Operational Process Standards
• Audit all new accounts and follow up on responsibilities of agents to ensure that customer needs have been met
• Assist the Manager with EPE’s on the department in line with the 3+1 Initiative
• Audit all new accounts and follow up on responsibilities of agents to ensure that customer needs have been met
• Assist the Manager with key staff with goal setting and monitoring development
• Support the manager and or the sales department where needed

Requirements

• 4 years of industry-specific knowledge
• Inventory management and accounting knowledge
• Self-reflecting and open to feedback
• Initiative and ability to work in autonomy
• Proven leadership attitude and background
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Conflict resolution
• Listening skills
• Providing feedback
• Teamwork
• Building team environment
• Coaching for development
• Customer focus
• Managing meetings
• Problem solving
• Process improvement
• Time management
• Software proficiency skills (e.g., MS Excel Formulas and Pivot Tables, MS Word)
• English language proficiency
• Global Logistics Industry knowledge

Qualifications

• 4 years of industry-specific knowledge
• Inventory management and accounting knowledge
• Self-reflecting and open to feedback
• Initiative and ability to work in autonomy
• Proven leadership attitude and background
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Conflict resolution
• Listening skills
• Providing feedback
• Teamwork
• Building team environment
• Coaching for development
• Customer focus
• Managing meetings
• Problem solving
• Process improvement
• Time management
• Software proficiency skills (e.g., MS Excel Formulas and Pivot Tables, MS Word)
• English language proficiency
• Global Logistics Industry knowledge

Benefits

• Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
• Holidays (10)
• Flexible Days (2)
• Work from Home Days (26)
• Commuter Benefit
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Employee Assistance Program (EAP)
• Training and Personnel Development Program
• Education Assistance and Reimbursement