Transcon Supervisor

Job Description

Major Duties and Responsibilities

• Review and support with day-to-day operations
• Allocate workloads within team to ensure smooth operations during peak activity or staff absence
• Monitor ECCO workboards to ensure internal KPI’s are met e.g. timely data entry
• Support customer needs & evolving program enhancements
• Develop key carrier relationships, driving cost, capacity and service
• Maintain and develop operational SOP’s
• Support in program data & analytics development
• Auxiliary in customer QBR activity
• Build and maintain strong relationships with customers.
• Auxiliary in retention calls and complete customer reviews with your regular customers to document in the CRM
• Driver strategic efficiency within CLM Program
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations
• Be a guide for the team - mentor agents, lead agents and ensure that positive attitude is maintained within the team
• Be continuously open and positive to implementing new system changes and enhancements with the team
• Oversee and ensure compliance with Expeditors Operational Process Standards
• Auxiliary in setting and monitoring development with key staff
• Audit all new accounts and follow up on responsibilities of agents to ensure that customer needs have been met.
• Auxiliary in the manager or sales department where needed

Qualifications

• 4 years of industry specific knowledge
• Inventory management and accounting knowledge
• Self-reflecting and open to feedback
• Initiative and ability to work in autonomy
• Proven leadership attitude and background
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Conflict resolution
• Listening skills
• Providing feedback

Expeditors Key Performance Expectations

• Exceptional Customer Service:
• Job Execution:
• Reliability:
• Collaboration:
• Communication:
• Culture:
• Personal Growth and Development:
• Employee Development (Supervisor, All)
• Financial Excellence (Supervisor, All)
• Operational Excellence (Supervisor, Branch Product)
• Business Development (Supervisor, Branch Product)

Additional Information

• Expeditors offers excellent benefits:
• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus
• Annual Salary: $55,000 - $70,000 Base + Bonus