Transactions Supervisor (Rotating 1st and 3rd)

About the role

Step into a leadership role where you'll manage a team dedicated to efficient payment processing. You will supervise a team responsible for daily processing of document transactions and extraction of checks and remittances. This operation enables customers to accept traditional paper-based payments by capturing information with technology services and transferring it to an output file for accounts receivable updating. The main objective is to expedite collections of payments due by depositing checks into the biller's account as quickly and accurately as possible, while also expediting the posting of payment information to update customer account records.

You will supervise a team of entry-level and front-line employees, leveraging your leadership and coaching capabilities to build high-performing, collaborative, and engaged teams. You'll use your understanding of innovation, market products, and artificial intelligence to improve transaction processes and enhance the customer experience.

Responsibilities

• Supervise and coach a team of transaction specialists, ensuring efficient processing of document transactions and extraction of checks and remittances.
• Oversee remittance processing operations, set daily production goals, delegate work, and evaluate performance to maximize productivity and quality.
• Resolve operational issues and escalate process delays to management while fostering a collaborative and engaged team environment.
• Review data to identify and resolve procedural issues, ensuring compliance with guidelines and assisting junior team members.
• Manage or participate in projects aimed at enhancing operations and customer experience, utilizing knowledge in artificial intelligence and automation.
• Coach, train, and mentor team members to develop leadership and operational talent for future success.

Requirements

• Intermediate knowledge of remittance processing or equivalent operations experience with indirectly or directly leading front-line teams to deliver business priorities and objectives.
• Ability to build, manage, and motivate empowered teams to deliver operational objectives and goals, including production, quality, and customer experience.
• Ability to plan, organize, and assign work on teams, applying critical thinking to make decisions with competing priorities or deadlines.
• Intermediate understanding of artificial intelligence, prompt writing, and automation technologies and their potential to optimize operational and transaction processes.
• Apply core leadership capabilities including planning, organization, motivation, problem solving, relationship building, conflict resolution, team building, and emotional intelligence.

Schedule

• Monday - Friday, 7:00 AM - 3:30 PM during the months of July, August, November, and December.
• 11:30 PM - 8:00 AM during the months of January, February, March, May, June, September, and October.
• 7:00 PM - 7:00 AM during the month of April.

This position may require you to work non-traditional hours and/or additional hours as business needs arise. The work schedule might be subject to change.

Pay

Base salary is determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. A 15% shift differential applies when working the 3rd shift.

Benefits

• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

Qualifications

A Government Security Clearance may be required for this position, which includes but is not limited to:

• Fingerprints.
• Credit check.
• Employment history.
• Tax filing history (possibly).
• References (possibly).
• Proof of U.S. Legal Permanent Residence (up to 3 years).

Physical requirements include sitting, standing, lifting up to 50 pounds, and walking.

About the team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services, and payments. Corporations, governments, and institutions worldwide entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk, and extends liquidity in markets around the world.