Supervisor, Transaction Processing

Responsibilities

Maintain accountability and responsibility for ensuring performance meets service required level agreements.
Ensuring appropriate reporting metrics.
Monitoring staff performance, including productivity, quality, and attendance.
Assisting staff with answering questions regarding processing.
Assuring quality and timeliness of deliverables.
Helping to identify and resolve issues and barriers within processes.
Oversee production, Quality, and Team Lead staff.
Provide input for payroll processing and staffing projections.
Writing and developing policies and procedures, as necessary.
Conduct security reviews.

Qualifications

• Data entry, mailroom, and/or outbound mail processing experience.
• A minimum of two years of recent leadership experience.
• Versed with MS Office 365 (Outlook, Teams, Word, Excel, and PowerPoint).
• Ability to communicate effectively through clear, concise written documentation, verbal presentations, and interviews.
• Show ability to achieve results through knowledge, empathy, and commitment.
• Demonstrate ability to lead, motivate, and develop staff.
• Ability to work onsite Monday through Friday and some weekend hours, if needed.
• Ability to pass and maintain a U.S. Government Security Clearance and Background check.

Benefits

Health and Welfare Benefits
Retirement Savings
Employee Discounts
Career Growth Opportunities
Paid Training
Paid time off (PTO) or vacation and/or sick time.

Pay

The estimated salary range for this role is $37,961 - $49,300. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.