Transactions Specialist II - Exception Processing Team

Job Responsibilities

• Review stop information to make a pay/return decision
• Utilize comments for pay/return decisions
• Process manual requests
• Maintain SLAs, productivity standards, and quality standards
• Participate in projects and working groups as required
• Other duties as assigned

Required Qualifications, Capabilities, And Skills

• Utilize 10-key by touch comfortably
• Basic working knowledge in Microsoft Office applications (i.e. Excel, Word, Outlook, etc.)
• Adapt to environment as a team player and independent self-starter, contribute to ideas within the department
• Excellent interpersonal and written/verbal communication skills
• Effective multi-tasking skills and prioritize workloads while working within tight service levels
• Strong organizational and time management skills
• Demonstrate attention to detail and accuracy with completed work
• Maintain high performance levels in stressful situations and high-volume environment
• Lift up to 20lbs

Preferred Qualifications, Capabilities, And Skills

• Proficiency with Microsoft Excel and PowerPoint
• Ability to learn policies, procedures, and processes quickly
• Savvy with Internet/Intranet usage

About The Role

Join Chase, where you will have the opportunity to make real innovative impacts to our customers and be part of a dynamic environment where every day brings new challenges and opportunities.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.