Transactions Specialist II - Deposit Review

About the role

Join Chase's Deposit Review Operations Team and thrive in a fast-paced, production-driven environment where you protect deposit integrity and deliver a seamless experience for 3 million customers every month. As a Transactions Specialist II within the Payment Operations Deposit Review team, you will play a crucial role with high customer impact involving remotely deposited items. Your critical thinking, self-motivation, and problem-solving skills are essential for success in this role.

Responsibilities

• Process and clear transactions, adhering to established routines and procedures, ensuring accuracy and timeliness.
• Handle customer inquiries and requests related to account balances and transactions, providing a positive customer experience at all touchpoints.
• Escalate non-routine issues to senior team members, applying common sense and experience of similar situations to identify potential solutions.
• Contribute to innovation efforts by applying knowledge of artificial intelligence and automation to optimize transaction processes.
• Maintain up-to-date knowledge of market products and industry regulations, using this knowledge to ensure compliance in all transaction activities.

Requirements

• Basic knowledge of banking transactions and check autonomy.
• Be comfortable with processing work-type in a specific, repetitive sequence.
• Be self-motivated to consistently meet monthly performance targets.
• Proficiency in Windows Operating Systems and Microsoft Office Tools.
• Strong analytical skills.
• High school diploma or GED required.

Schedule

This position is a weekend hybrid schedule with off days of Tue/Wed. This is not a fully remote position.

• Work Week: Thursday to Monday 10:00am-6:30pm.
• Weekend Hours: Sat/Sun 8:00am-4:30pm.

A Shift Differential is included.

Benefits

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility:

• Comprehensive health care coverage.
• On-site health and wellness centers.
• A retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

Additional details about total compensation and benefits will be provided during the hiring process.

About the team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.