Transaction Specialist II

About the Role

This position supports the Commercial Finance Risk (Wholesale) team within Yamaha Motor Finance Corporation - USA by reviewing Commercial Finance transactions for accuracy and ensuring timely processing and completion. The Transaction Specialist also assists with reporting and other tasks.

Responsibilities

• Oversee payments, applications, allocations, disbursements, and payment disputes; identify and resolve inaccurate payment transactions.
• Investigate customer concerns, invoice/billing disputes, provide detailed answers, and resolve issues promptly.
• Update and correct interest rates and terms in accounts receivable systems of record.
• Review and process commencements, extensions, deferments, and payoffs accurately and on time.
• Respond to emails from the shared email box throughout the day, ensuring timely communication and document uploads to account records as needed.
• Ensure accuracy and timeliness in processing credit disputes and corrections received from portfolio and servicing teams.
• Support the Commercial Risk (Wholesale) team with projects, additional tasks, and special assignments.

Requirements

• Associate’s degree or equivalent combination of education and experience.
• 4 years of experience in customer service or data entry, preferably in the Powersports and/or Leasing industry.
• Accounting background preferred.
• Strong knowledge of Windows-based software and Microsoft Word, Excel, and Outlook.
• Ability to work independently, follow through with minimal direction, and take initiative.
• Strong problem-solving skills, attention to detail, and decision-making abilities.
• Excellent communication and time management skills.
• Ability to prioritize tasks, multitask, meet deadlines, and adapt quickly in a fast-paced environment.

Benefits

• 401(k) and Profit Sharing
• Fertility Benefits
• 37.5-hour workweek
• Medical, Dental, and Vision Insurance
• Life and AD&D Insurance
• Wellness Program
• Short-Term Disability Coverage (for hourly roles)
• Long-Term Disability
• Student Debt Repayment Benefits
• Ability to borrow Yamaha product