Transaction Processing Analyst

About the Role

The Transaction Processing Analyst is responsible for identifying, evaluating, and implementing process improvements across transaction processing operations. This role partners closely with business lines, technology teams, and operations leaders to drive efficiency, reduce risk, and enhance customer experience. The ideal candidate brings strong operational knowledge of transaction processing (ACH, checks, payments, etc.) and a proven ability to analyze workflows, automate processes, and deliver measurable improvements.

Responsibilities

• Identify process inefficiencies, control gaps, and automation opportunities across Transaction Processing
• Lead end-to-end continuous improvement initiatives using structured methodologies (e.g., Lean, Six Sigma, root cause analysis)
• Conduct process mapping, workflow analysis, and time studies to improve productivity and reduce cycle times
• Partner with teams to design and implement scalable, sustainable solutions

Requirements

• 3–5+ years of experience in banking operations, preferably in Transaction Processing
• Strong understanding of payment types (ACH, check processing, returns, exceptions, etc.)
• Proven experience in process improvement or analysis
• Strong analytical and problem-solving skills
• Advanced Excel skills (preferred: VBA, automation experience) and experience using JIRA
• Ability to operate in a fast-paced, SLA-driven environment
• Strong communication and stakeholder management skills

Preferred Qualifications

• Experience with continuous improvement frameworks (Lean, Six Sigma, Agile)
• Knowledge of regulatory/compliance requirements in banking operations
• Prior experience supporting production support/testing environments

Schedule

40 hours per week: 8:30 AM–5:00 PM, Monday–Friday. 4 days in office at our Riverside, RI location and 1 day from home.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.