Transaction Manager

Responsibilities

• Own the end-to-end execution, settlement, and reconciliation of whole loan sales, servicing releases, co-issue transactions, bulk loan deliveries, and MSR transactions.
• Serve as the primary point of contact for investors, custodians, due diligence providers, subservicers, warehouse lenders, and internal business partners throughout the transaction lifecycle.
• Direct all trade allocation, pool management, redelivery, exception resolution, and settlement activities to ensure timely and accurate delivery of assets.
• Review, validate, and reconcile trade confirmations, funding schedules, purchase advices, wire instructions, settlement statements, and servicing transfer documentation.
• Manage trade-level economics and perform detailed analyses of pricing discrepancies, purchase advice variances, servicing adjustments, fees, penalties, and breakage calculations.
• Cook up issue resolution with Capital Markets, Secondary Marketing, Post-Closing, Accounting, Treasury, Servicing, Legal, and Compliance teams to remove purchase and settlement obstacles.
• Monitor investor performance, settlement timelines, and counterparty metrics while identifying process improvement opportunities and operational risks.
• Lead the resolution of complex loan-level defects, collateral exceptions, document deficiencies, trailing document issues, collateral shortfalls, and investor stipulations.
• Review and interpret transaction agreements, delivery requirements, investor guides, and settlement documentation to ensure contractual compliance.
• Drive process automation, reporting enhancements, and operational efficiencies across loan sales and servicing transactions.
• Develop and maintain transaction management procedures, controls, workflow documentation, and reporting standards.
• Provide guidance, training, and mentorship to junior team members while serving as a subject matter expert for transaction settlement activities.
• Escalate material settlement, operational, financial, or counterparty risks to senior leadership with recommended solutions.
• Support strategic initiatives, acquisitions, servicing portfolio transactions, and other capital markets projects as assigned.

Qualifications

• 5–8+ years of mortgage banking experience with significant exposure to capital markets, investor delivery, post-closing, loan trading, servicing transfers, or transaction management.
• Extensive knowledge of whole loan sales, agency and non-agency execution, servicing-released transactions, and mortgage servicing rights (MSR) transactions.
• Advanced understanding of loan settlement processes, investor requirements, custodial procedures, collateral management, and funding mechanics.
• Strong analytical and problem-solving skills with the ability to identify and resolve complex financial and operational issues.
• Pioneering exceptional organizational skills with demonstrated ability to manage multiple high-priority transactions simultaneously.
• Exceptional communication, negotiation, and relationship management skills with internal and external stakeholders.
• Ability to exercise sound judgment and make informed decisions in a fast-paced, deadline-driven environment.
• A self-starter with a demonstrated ability to lead initiatives and drive accountability across cross-functional teams.
• High degree of professionalism, integrity, discretion, and attention to detail.

Preferred Qualifications

• Advanced proficiency in Microsoft Office with a heavy influence with Excel, including data validation, reconciliation analysis, complex formulas, pivot tables, and reporting.
• Experience with PollyEx, Optimal Blue, MSP, agency delivery systems, investor portals, and custodial platforms.
• Knowledge of Fannie Mae, Freddie Mac, Ginnie Mae, jumbo, non-QM, and correspondent investor requirements.
• Experience managing MSR sales, co-issue executions, servicing transfers, bulk transactions, and portfolio acquisitions.
• Demonstrated success leading operational process improvements and automation initiatives.
• Strong understanding of mortgage accounting concepts, wire management, and settlement controls.
• Ability to influence outcomes across departments without direct management authority.
• Experience mentoring and developing junior team members.