Transaction Management Ops Analyst

About the role

This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures.

Responsibilities

• Handles in operational processes which may carry medium to high levels of monetary risk
• Provides quality service and operations support for internal business partners and external clients
• Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures
• Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
• Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions
• Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units

Requirements

• 1 year of Financial Services experience
• Experience evaluating detailed client provided documents for accuracy, completeness and compliance with specific requirements to approve completion of work
• Experience following standard operating procedures, finding errors and working with partners to resolve issues
• Exceptional attention to detail and the ability to hold others accountable without direct supervision
• Flexibility with ability to handle a variety of tasks and projects independently
• Strong written and verbal communication skills; able to influence/challenge and negotiate to keep all parties engaged in the process
• Proven ability to provide comprehensive solutions to complex needs and/or problems
• Excellent verbal and written communication skills
• Ability to prioritize and meet established deadlines
• Highly organized
• Self-starter attitude and demonstrates initiative
• Ability to multi-task and handle multiple projects in a short time period

Qualifications

• Advanced Microsoft Excel and Word skills
• Prior retirement experience in 401(k) operations
• Familiarity with MLII/iGate applications

Skills

• Attention to Detail
• Customer and Client Focus
• Oral Communications
• Prioritization
• Problem Solving
• Account Management
• Analytical Thinking
• Coaching
• Written Communications
• Mentoring
• Research
• Result Orientation

Benefits

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

Pay

The pay for this position is commensurate with experience.

Schedule

The shift for this position is 1st shift (United States of America) and the hours per week are 40.