Transaction Management Ops Analyst

Bank of America · Pennington, NJ · 1 mo ago

FinanceFull-time

About the role

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We drive Responsible Growth and deliver for our clients, teammates, communities, and shareholders every day. Our culture emphasizes being a Great Place to Work, fostering an inclusive workplace where every teammate can succeed, build a career, and contribute to shared success. We attract and develop exceptional talent, recognize and reward performance, and support teammates’ physical, emotional, and financial wellness through affordable, competitive, and flexible benefits. Bank of America is committed to an in‑office culture that supports collaboration, engagement, and career development, while providing appropriate flexibility based on role‑specific responsibilities and business needs.

This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures.

Responsibilities

Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures.
Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service.
Analyzes and resolves moderately complex transactions requiring escalations and exceptions.
Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units.
Assists in training less experienced team members.
Processes mail (including deposits) and provides quality service and operations support for internal business partners and external clients.
Operates with a standard level of independence, escalating complex issues to leadership to minimize risk.

Skills

Attention to Detail
Customer and Client Focus
Oral Communications
Prioritization
Problem Solving
Account Management
Analytical Thinking
Coaching
Written Communications
Mentoring
Research
Result Orientation

Qualifications

Attention to Detail to ensure accuracy
Effective Written Communications
Accountability – ensuring all requests are completed in its entirety
Analytical Thinking – self‑reliant to analyze situations and make quick decisions
Independence – ability to work independently with minimal supervision and guidance
Research – ability to understand systems to perform effective research
Risk Management – ability to detect potential risk(s)

Schedule