Transaction Coordinator

About the role

If you’re someone who enjoys staying organized, solving problems, helping customers, and making sure the details never fall through the cracks, this could be a great opportunity for you. As a Transaction Coordinator, you’ll play an important role in supporting our sales team and ensuring customers have a seamless experience from the moment an order is placed through final delivery. Whether you’ve worked in sales support, customer service, retail, project coordination, or another fast-paced environment, this role is a great fit for someone who thrives on multitasking, enjoys working with people, and is excited to learn and grow.

Responsibilities

• Support our sales team by coordinating customer orders from purchase through successful delivery
• Answer incoming customer calls with professionalism, enthusiasm, and a helpful attitude
• Route customer requests to the appropriate team members while ensuring timely follow up
• Research and communicate shipment tracking information to customers
• Purchase products for customer orders using established guidelines
• Coordinate with internal teams including sales, shipping, receiving, and accounting to ensure orders move smoothly through each stage
• Assist customers with questions related to invoicing, shipping, product returns, damaged shipments, or missing items
• Help resolve customer concerns by identifying solutions and keeping customers informed throughout the process
• Maintain a working knowledge of our products and services to provide effective support
• Build positive relationships with teammates and contribute to a collaborative, customer-focused environment

Requirements

• Experience supporting customers, coordinating work, or assisting a sales or operations team in a fast-paced environment
• Strong attention to detail and the ability to stay organized while managing multiple priorities
• Customer-first mindset with a passion for delivering a positive experience
• Proficiency in Microsoft Office and strong time management skills with ability to prioritize work and meet deadlines
• Collaborative approach and ability to build strong working relationships across teams

Qualifications

• High school diploma or equivalent
• Bonus Points:
  • Previous sales support, order management, or transaction coordinator experience
  • Experience in customer service, retail, or another role where you balanced multiple priorities while delivering excellent customer service
  • Exposure to project management, project coordination, or working in a project-driven environment
  • Experience using Oracle or another ERP/business system

Schedule

Travel: 25%

Pay

Pay Range: $23/hr-$28/hr depending on experience