Trans Supv-Training

General Summary

Performs routine to moderately complex supervisory duties related to assisting with the management and oversight of the day-to-day activities of the training supervisors. Responsible for planning, organizing, and directing a wide range of training activities for all department personnel. Ensures that training staff responds to user requests for needed training. Consults and collaborates with department personnel regarding available performance improvement services and conducts orientation sessions and on-the-job training for employees. Works with Assistant Manager in overseeing daily issues affecting training supervisors such as attendance issues, updates on projects, and other training-related issues. Develops and conducts training classes for other departments as required.

Essential Duties and Responsibilities

• Instructs and trains Student Operators on Bus Operations, Safety Rules, practice, and procedures.
• Evaluates performance and counsels subordinate personnel in accordance with DART's policies and procedures, administers corrective/disciplinary action, as appropriate.
• Oversees daily issues such as time and attendance, scheduling of classes, training questions, and special projects.
• Evaluates, instructs, monitors, and supervises the training of students during their training course.
• Conducts new student operator classroom training as assigned.
• Provides on-going training for Bus Operators as needed or required.
• Schedules, oversees, and evaluates CDL, refresher, route, new equipment, customer relations, collision avoidance, and return-to-work training on an as-needed basis.
• Ensures that data is accurately captured and records information regarding training class completion, training hours for payroll purposes, and student operator corrective or disciplinary action are recorded in Trapeze.
• Tracks and monitors students' progress after completion of training programs, conducts ride checks, and mentors them through their probationary period.
• Participates with Division Management staff and Safety Specialist in probationary reviews.
• Develops, reviews, and revises training programs and initiatives as needed.
• Attends mandatory/specialized training and continuing education classes.

Minimum Knowledge, Skills, and Abilities Required

• Associates Degree from an accredited college or university in field of expertise (e.g. Business Administration, Public Administration, Transportation, Human Resources, Planning, Safety, Curriculum Development or other technical fields applicable to DART Transportation).
• Five (5) years related experience, including two (2) years of progressively responsible experience as a Supervisor, Facilitator, or Instructor, two (2) years experience working in positions requiring extensive customer service interaction, and one (1) year of Bus Operating experience.
• Proficient with personal computer (PC) and software applications to include Transit Works, Trapeze, and Microsoft Office.
• Ability to use two-way communication equipment.
• Passes Department of Transportation (DOT) physical (medical) examination including pre-employment drug test and submits to Federal Transportation Administration-required random drug/alcohol testing as a condition of continued employment.
• Knowledge of departmental policies and procedures.
• Interpersonal skills, both verbal and written to effectively communicate with all levels of supervisory and non-supervisory employees and to develop training materials.
• Analytical and creative skills to find solutions to problems of limited complexity.
• Must possess a valid Texas Commercial Driver's License, no Driving While Intoxicated (DWI) convictions within the last sixty (60) consecutive months, not more than one (1) DWI on driving record, and not more than three (3) convictions of moving violations within last thirty-six (36) consecutive months on driving record to operate DART non-revenue vehicles.
• Ability to demonstrate a fiduciary obligation to section, division, department, and DART in handling materials and information of a confidential nature.
• Ability to lift objects weighing up to 15 pounds such as books, files, computer binders, or human resource materials.
• Ability to be dedicated to meeting the expectations and requirements of internal and external customers.
• Ability to use rigorous logic and methods to solve difficult problems with effective solutions.
• Ability to practice attentive and active listening.
• Ability to create a climate in which people want to do their best.
• Ability to make good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment.
• Ability to write clearly and succinctly in a variety of communication settings and styles.
• Proven organizational skills: understanding importance of prioritizing effectively and managing multiple tasks in an environment with ever competing demands.