Training Support Specialist (Office Support Specialist)

NATURE AND VARIETY OF WORK

Work involves serving as the primary office support employee for an organizational unit, with responsibility for coordinating varied and extensive office support work for a designated area or function such as budget, finance, human resources, procurement, public works, planning, recreation, public safety, etc. Employees in this class carry out varied and extensive office support services. The employee plans and carries out tasks independently, determining the sequence of work, obtaining necessary data or information, and selecting appropriate methods and procedures to accomplish work. Problems encountered in carrying out assignments are resolved in accordance with office policies and accepted practices. Guidelines consist of County Code and/or legislation, administrative procedures, and written or verbal instructions from the supervisor.

Uses Personal Computer and Other Office Automation Equipment

• Uses personal computer and other office automation equipment and appropriate software applications to develop, utilize and maintain databases and prepare reports and correspondence.
• Maintains fiscal records, checks computations, verifies transactions, reconciles receipts with control records, and reconciles financial statements.
• Processes invoices, prepares reports for CIP.
• Assist with creating, organizing, and collecting materials needed for training courses.
• Act as a liaison between the Training Unit and vendor contract supervisors for registration in New Employee Orientation.
• Aid in maintaining employee training information in the Skills Manager database required for certification with the Maryland Police & Correctional Training Commissions.

Knowledge, Skills, And Abilities

• Thorough knowledge of modern office practices, procedures, and equipment.
• Thorough knowledge of business English, spelling, and arithmetic.
• Thorough knowledge of departmental rules, regulations, procedures, and functions.
• Considerable knowledge of office record keeping and reporting.
• Ability to use a personal computer and software applications.
• Ability to plan, organize and supervise the work of employees performing a variety of clerical functions.
• Ability to develop effective office work procedures.
• Ability to understand and follow complex oral or written instructions.
• Ability to prepare operating and statistical tabulations and reports.
• Ability to establish and maintain effective working relationships with employees and other county departments.
• Ability to deal effectively and courteously with the public.

Training and Experience

• Education: Graduation from high school.
• Experience: Four (4) or more years of experience in progressively responsible office support work.

Supplemental Qualifications

• Experience with creating, organizing, and collecting materials needed for training courses for all training delivery types.
• Ability to organize digital and paper files of all training-related documents and other relevant documents.
• Ability to maintain a training database.
• Experience with a public safety agency, preferably in Detention/Corrections, or related government experience.
• Experience with Google Sheets/Microsoft Excel and Adobe Pro (for creating/merging documents).