Training Support Specialist

About the role

The Summit Center is Western New York's leading provider of evidence-based services for children and adults with autism and other developmental, social, and behavioral challenges. Our team is dedicated to helping every individual we serve achieve their highest level of independence.

Responsibilities

• Deliver high-quality onboarding and ongoing training in compliance with OPWDD and NY State Education requirements, including mandated programs such as SCIP-R, Ukeru, and agency-specific content.
• Evaluate training effectiveness using feedback, observation, and outcome data.
• Update materials based on best practices, policy changes, and audit results.
• Develop training calendars and schedule staff to maintain certifications.
• Manage training records and Learning Management System (LMS) entries.
• Assist in presenting and supporting New Hire Orientation sessions.
• Introduce new staff to agency values, policies, and procedures.
• Serve as a training resource during onboarding.
• Deliver required trainings (e.g., SCIP-R, Ukeru, OPWDD curriculum).
• Track completions and provide timely refreshers to meet compliance standards.
• Manage intern and volunteer onboarding to ensure appropriate forms are completed and there is compliance with all regulations prior to the start of volunteer or intern assignments.
• Collaborate with clinical and leadership teams to align training with best practices.

Qualifications

• Bachelor's Degree in education, Human Services, Psychology, or related field preferred.
• Minimum 2 years of training experience.
• Experience with OPWDD-regulated programs and training delivery required.

Skills

• Adherence to The Summit Center Core Agency Values of Adaptability, Accountability, Collaboration, Integrity, Optimism, and Respect.
• Compliance with Summit Center employment policies as outlined in the Employee Handbook including, but not limited to dress code, attendance and punctuality, and Paid Time Off.

Benefits

Includes competitive salary ($48,000 - $53,000/year), comprehensive benefits package, and a supportive work environment.

Pay

$48,000 - $53,000/year

Schedule

Monday-Friday, 8:00 AM - 3:30 PM, 37.5 hours/week. Some evening and weekend training delivery are required.

Getzville

The Summit Center, Getzville, NY