Training & Support Specialist

Job Summary

To support the expanded application of Nova Biomedical's Artel portfolio and continued growth of our customer base throughout the country, we are seeking a Training & Support Specialist for our Technical Services team.

Responsibilities

• Deliver Artel's Pipetting Technique Certification and Pipette Quality Management Certification programs through engaging presentations and one-on-one coaching.
• Support onboarding and training of new employees.
• Perform Artel system installations, validations, and customer training both onsite and remotely.
• Train internal teams on new products, software updates, procedures, and work instructions.
• Identify opportunities to improve training content and maintain current training materials.
• Troubleshoot Artel hardware, software, and workflow-related customer issues.
• Serve as a trusted technical resource for customers using Artel products and technologies.
• Collaborate with cross-functional teams to ensure outstanding customer support and satisfaction.
• Travel extensively to customer locations to deliver training and technical support.

Experience Requirements

• Proven success developing training materials and delivering technical training programs.
• Experience working independently in customer-facing environments.
• Strong troubleshooting and problem-solving skills across hardware, software, and laboratory workflows.
• Experience working within regulated laboratory environments including GMP, GLP, and ISO systems.
• Excellent verbal, written, presentation, and interpersonal communication skills.
• Demonstrated ability to explain complex technical concepts to technical and non-technical audiences.
• Experience building strong customer relationships and delivering consultative support.
• Proficiency with Microsoft Office applications, presentation software, and e-learning platforms.
• Strong organizational skills with the ability to manage multiple priorities and travel commitments.

Physical Requirements

• Ability to lift up to 55 pounds.
• Ability to stand for extended periods while conducting onsite training and customer support activities.
• Valid driver's license required.
• Ability to travel 50–70% based on customer and business needs.
• Ability to travel internationally on occasion.
• Ability to work effectively within laboratory, manufacturing, office, and customer environments.

About The Company

Nova Biomedical is a global leader in osmolality testing and biotechnology and in vitro diagnostic (IVD) instrumentation, dedicated to advancing patient care and scientific discovery with a legacy that continues to shape the future of life sciences. With headquarters in Norwood and Waltham, Massachusetts, and a global team of nearly 2,000 employees, we're building a collaborative, empowered culture grounded in shared values: Customer Centricity, Ingenuity, Ownership & Accountability, Collaboration, and Integrity.