Training Support Manager

About the role

The Training Support Specialist ensures operations administration and support for all departments within the Talent Development Department. This position also supervises The Training Support Specialists.

Responsibilities

• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools including SLII, models and processes to ensure alignment with our Vision, Values, and Mission.
• Designs and develops training support policies/programs tailored to meet the learning needs of HOLT Group’s employees; consistent with the company’s short and long-term business plans.
• Manages various projects for Talent Development programs.
• Supports the Cornerstone system administration including system releases, updates, and analyze system functionality.
• Develops content, online material, and assessments to support learning objectives.
• Provides ESP administration and support for all departments.
• Recommends learning design, technology, and instructional delivery.
• Manages timecards, and expense reports and conducts performance reviews for direct reports.
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
• Performs other duties as assigned.

Requirements

• Education and Experience: Bachelor’s degree in Education, Leadership, Human Resources, Business Management, or related field required. Minimum three years of related experience or an equivalent combination of education and experience required.
• Supervisory Responsibilities: This position directs and manages the Talent Development Training Support Specialist. Responsibilities include, but are not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; coaching and development; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Knowledge, Skills, And Abilities

• Excellent leadership with the ability to positively motivate, manage, and develop employees.
• Knowledge, as well as practice of principles of adult learning and needs assessment techniques.
• Knowledge of best practices in use of technology for teaching and learning, industry standards, terminology, instructional design, and technical requirements.
• Excellent verbal, written, and communication skills.
• Sound decision-making and judgment skills.
• Prior proven customer service skills.
• Demonstrates and utilizes effective needs analysis, project management, course development, and evaluation skills.
• Ability to work effectively with web-based systems and external vendor help desk support.
• Ability to work on multiple projects and deal effectively with employees and management.
• Ability to work effectively with web-based systems.
• Ability to produce quality results using rapid development models and tools.

Physical Requirements

• Work primarily performed in a professional office environment.
• Frequently works at fast pace with unscheduled interruptions.
• Frequent movement inside the office to access office machinery, file cabinets, etc.
• Routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets, and printers.
• Occasional movement to transport items weighing up to 25 pounds.