Training Specialist & Technical Writer - (Data Center Cooling Solutions)
nVent · Memphis, TN · 2 wk ago
RemoteRemoteCustomer Service$76k–$141k/yrFull-time
About the role
Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.
Responsibilities
- Conduct onsite and virtual training sessions for key customers on the installation, operation, and maintenance of our data center cooling products.
- Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations.
- Facilitate engaging sessions using demonstrations, scenarios, and guided practice.
- Manage virtual course setup, enrollment, attendance tracking, completions, and surveys using the LMS.
- Provide (or connect) customers with technical support and mentorship during installation and maintenance processes, alongside other members of the Services team.
- Collaborate with the sales and customer service teams to identify customer training needs and develop customized training programs.
- Maintain up-to-date knowledge of our products and services to provide accurate and relevant training.
- Adapt and maintain existing training materials as necessary for clarity, accuracy, and learner effectiveness.
- Collect and analyze customer feedback to continuously improve training programs and materials.
- Travel to customer locations as the need arises to deliver onsite training.
Requirements
- Bachelor's degree in a related field or equivalent work experience.
- Validated experience providing technical product training and technical writing, preferably in a customer-facing role in the data center space.
- The ability to digest complex technical concepts from manuals or other materials and translate them into learner-friendly materials.
- Excellent communication, presentation, and problem-solving skills.
- Experience working with an LMS or remote training platforms.
- Ability to work independently and balance multiple training sessions simultaneously.
- Willingness to travel 25-50% of the time to customer locations as needed.
Qualifications
- A valid driver's license is required.
- Ability to work 100% remotely from a home office anywhere in the US, ideally in CT or ET time zones.
Skills
- Technical product training and technical writing skills.
- Customer-facing role experience in the data center space.
- Strong communication and problem-solving skills.
- Experience with LMS or remote training platforms.
- Ability to work independently and manage multiple tasks.
- Traveling ability.
Benefits
- Medical, dental, and vision plans.
- Flexible spending accounts.
- Short-term and long-term disability benefits.
- Critical illness, accident insurance, and life insurance.
- A 401(k) retirement plan and an employee stock purchase plan.
- Tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off, a well-being program, and legal & identity theft protection.
Pay
Depending on the position offered, employee may be eligible for other forms of compensation, such as annual incentives.
Schedule
Depending on the position offered, employee may be eligible for other forms of compensation, such as annual incentives.