Training Specialist - Nashville, TN

Requirements

• Provide feedback regarding the design, development and distribution of training programs and materials as needed.
• Cook off, plan, and coordinate training to a variety of audiences.
• Cook logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
• Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
• Maintain records of training activities, participant progress, and program effectiveness.
• Provide production floor support and answer questions.

Qualifications

• High School diploma or equivalent required; Bachelor’s degree preferred.
• 3 years of leadership and/or training experience required.
• May have additional training or education in area of specialization.
• Strong communication and facilitation skills, with the ability to engage remote learners effectively.
• Experience supporting training in contact center environments, including customer service, technical support, or specialized programs.
• Call center knowledge and experience preferred.
• Able to work onsite in Nashville, TN required.
• Because the center operates 24/7, Trainers must be able to deliver and support classes across multiple shifts—including evenings, weekends, and holidays.