Training Specialist

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com. Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com. The Oncology Program Trainer plays a key role in strengthening and advancing reimbursement knowledge across the program to support exceptional patient access outcomes. While the program benefits from strong nursing and clinical leadership, this position is focused on enhancing foundational reimbursement expertise across both the RCM and Nurse Navigator teams, including benefit investigations, explanation of benefits (EOB) interpretation, and revenue cycle management (RCM) fundamentals. Using adult learning principles, the Program Trainer will facilitate engaging and effective training programs utilizing manufacturer-provided and client approved materials to build team confidence and capability in reimbursement processes. In addition, the role will proactively identify opportunities for content enhancements and communicate update recommendations to key stakeholders based on learner feedback, program evolution, and changing payer requirements. Key Responsibilities Provide in-person and/or virtual training to program team members using manufacturer-provided and client approved materialsDeliver reimbursement fundamentals training covering benefit investigations, EOB interpretation, and RCM basics for both RCM and Nurse Navigator team membersSupport training alignment with manufacturer-provided and client approved content, incorporating or leveraging manufacturer materials where applicableCommunicate training content gaps or update needs to the appropriate client and internal stakeholders, in alignment with manufacturer-provided and client approved content standardsSupport the training team in the maintenance and delivery of existing manufacturer-provided and client approved training materialsUpdate the knowledge management system to ensure it holds the most up-to-date program and reimbursement informationFacilitate new hire training and skills development classes for both RCM and Nurse Navigator populationsCoordinate and deliver reimbursement compliance training updates and skills refresher classesTrack new hire and annual compliance training completion as neededProvide follow-up for all new hire classes at 30 days and 60 days post training to ensure that skills have transferred to the jobDocument areas of concern for all trainees and review results with Training and Development ManagerPursue ongoing professional development in training delivery through attendance of webinars and meetings for training professionalsConfers with management to gain knowledge of work situations requiring training for employees to better understand changes in policies, procedures, regulations, and technologiesDetermines appropriate instructional methods to use in a variety of settings (e.g., group instruction, workshops, individual training)Selects appropriate manufacturer-provided and client approved training resources and facilitates supplemental exercises such as reimbursement workflow simulations and payer scenario practiceOn time adherence to training deadlines for all corporate policies and procedures governing access to confidential dataEnsure all SOPs are followed with consistencyConducts miscellaneous tasks or projects as assignedProvide in-person and/or virtual training, with enthusiasm and high energy, to program team members using manufacturer-provided and client approved materials Qualifications Bachelor's degree required, preferably in health sciences, business, or a related fieldExcellent interpersonal skills, including the ability to quickly develop strong working relationships with othersExcellent communication skills, both verbal and writtenAbility to work in a fast-paced, ever-changing environment5 years of experience required working in or with the pharmaceutical industryA minimum of 5 years of training roles with experience in delivering didactic content and facilitating adult learning programsStrong working knowledge of reimbursement fundamentals including benefit investigations, EOB interpretation, and revenue cycle management (RCM) processes5 years of insurance experience; PACS or CCM preferredTelephony patient experience required; 5 years preferred2 to 5 years of Salesforce experience Physical Demands & Work Environment While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.Although very minimal, flexibility to travel as needed is preferred.This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. Physical Demands & Work Environment While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.Although very minimal, flexibility to travel as needed is preferred.This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. Why Work for Valeris? We’re Committed To Supporting The Well-being And Success Of Our Team Members. As Part Of Our Organization, Full-time Employees Can Expect Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costsAdditional health support, including telehealth and Employee Assistance Program (EAP) servicesCompany match on Health Savings Account contributionsFree Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vestingPaid Time Off (PTO) and Sick Leave to support work-life balanceTeam members receive nine paid holidays plus two floating holidaysOpportunities for advancement in a company that supports personal and professional growthA challenging, stimulating work environment that encourages new ideasWork for a company that values diversity and makes deliberate efforts to create an inclusive workplaceA mission-driven, inclusive culture where your work makes a meaningful impact Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice. Our Commitment to Equal Opportunity At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.