Training Specialist II

Overview

Salary: $55,000-60,000. This position is in-person based in Westboro/Marlborough, Monday through Friday 8:30am-4:30pm.

Minimum Education Required: Bachelor's Degree

Responsibilities

• Deliver trainings to employees using a variety of instructional techniques. Trainings to include CPR/First Aid, Crisis Intervention, New Hire Orientation, and additional trainings as required.
• Ensure continuous quality improvement through observations, assessments, mentorship, and coaching of facilitators.
• Ensure facilitators maintain appropriate credentials and certifications to conduct trainings.
• Assist in the creation and development of training curriculums that meet the needs of the organization and are aligned with the agency values and mission.
• Develop training calendar and ensure sessions and courses are entered into the Learning Management System.
• Schedule additional facilitators and interpreters, as needed.
• Assist in maintenance of the LMS. Add course content, monitor attendance records, update employee training data, generate reports.
• Provide support to employees in the use of the Learning Management System.
• Submit training attendance records to third party vendors to obtain certificates.
• Maintain required certification to train in CPR/First Aid and crisis management.
• Attend and actively participates in supervision and staff meetings.
• Adhere to all principles related to the Advocates Way.
• Ensure that clients are treated with dignity and respect in accordance with Advocates' Human Rights Policy.
• Perform all duties in accordance with agency policies and procedures.
• Strictly follow all agency Performance Standards.

Qualifications

• BA in Education, Human Services or related field.
• 1-2 years' experience in training or human services.
• Strongly prefer that a candidate will have a demonstrated understanding of and competence in serving culturally diverse populations.
• Excellent written, verbal, interpersonal and presentation skills that engage adult learners.
• Must have strong computer skills.
• Experience with Microsoft Office - PowerPoint required.
• Familiarity with or willingness to learn to use Learning Management Systems.
• Ability to maintain confidentiality of information.
• High energy level, superior interpersonal skills, ability to work independently as well as part of a team.
• Must possess ability to multi-task in fast paced environment and maintain a professional level of customer service at all times.
• Must have strong organizational skills and attention to detail.