Training Specialist II

At Advarra, we are passionate about making a difference in the world of clinical research and advancing human health. With a rich history rooted in ethical review services combined with innovative technology solutions and deep industry expertise, we are at the forefront of industry change. A market leader and pioneer, Advarra breaks the silos that impede clinical research, aligning patients, sites, sponsors, and CROs in a connected ecosystem to accelerate trials.

Company Culture

Our employees are the heart of Advarra. They are the key to our success and the driving force behind our mission and vision. Our values (Patient-Centric, Ethical, Quality Focused, Collaborative) guide our actions and decisions. We foster an inclusive and collaborative environment where everyone is treated with respect and diverse perspectives are embraced. Treating one another, our clients, and clinical trial participants with empathy and care are key tenets of our culture. We are committed to creating a workplace where each employee is valued, empowered to thrive, and can make a meaningful impact.

Responsibilities

• Facilitate professional training events for customers and internal employees; demonstrate expertise in our software products as well as an understanding of industry best practices
• Develop and/or update training presentations, assessments, study guides, job aids, and reference materials under the guidance of training leadership and/or subject matter experts
• Demonstrate mastery of assigned Advarra technology product
• Assist in conducting organizational-wide training needs assessments to identify skills and knowledge gaps that need to be addressed
• Gather feedback from trainees after each education session
• Conduct both in-person and web-based training events
• Collaborate with LMS Administrator to ensure training materials, eLearning modules, and courses are available and updated in the LMS; perform basic user access troubleshooting in Advarra University
• Provide oversight and monitoring of Advarra community platforms to inform new practices, knowledge gaps, and identify areas for training opportunities
• Collaborate with the eLearning team to develop, review, and update eLearning modules as needed
• Maintain attendance records and results of assessments and retraining
• Interact with customers via phone, Zoom, or email in a professional and prompt manner
• Perform other job-related duties as assigned

Requirements

• 3+ years of training experience
• Experience conducting effective and comprehensive training for software or other technical tools
• Experience conducting virtual training via specialized tools such as Zoom, Adobe Connect, Teams, etc.
• Experience in confidently delivering training virtually and in a traditional classroom setting

Preferred Qualifications

• Dedication to professional development, continually growing own skills, staying on top of industry trends
• Strong analytical, problem-solving, and interpersonal skills
• Effective communication skills, including listening, writing, and speaking
• Advanced Word skills (using templates, styles, fields, etc.)

Physical and Mental Requirements

• Sit or stand for extended periods of time at a stationary workstation
• Regularly carry, raise, and lower objects of up to 10 lbs.
• Learn and comprehend basic instructions
• Focus and attention to tasks and responsibilities
• Verbal communication; listening and understanding, responding, and speaking

This role is open to candidates working remotely in the U.S. and requires up to 25% travel.

Pay

The base salary range for this role is $58,495 - $96,517. Salary may vary based on location, skills, and experience. This position may also be eligible for a variable bonus in addition to base salary.

Benefits

• Health coverage
• Paid holidays
• Other benefits