Training Specialist I

Job Duties And Responsibilities

• Celebrates technical training for the Customer Service Solutions business unit.
• Develops RMO employee knowledge, skills and abilities through quality technical training programs on RMO systems and products.
• Aids in the planning and delivery of onboarding program to ensure that employees understand policies and company culture.
• Organizes and delivers both onsite and remote training sessions for all new employees, ensuring that resources are prepared and that materials are current and appropriate for the topic.
• Provides continuous training in the areas of technical and professional skills for all RMO employees.
• Plans and conducts quarterly training sessions with a focus on topics requiring additional attention, as identified by leaders within RMO.
• Encourages employee and agent retention by providing support throughout the learning experience.
• Executes a plan for obtaining 4 levels of metrics.

Training Content Design and Development

• Creates tests for understanding.
• Identifies program goals and objectives.
• Prepares material for training sessions; ensuring most current version of procedure manuals, handouts, and PowerPoints are being used.
• Maintains central repository of all training and operational reference materials.
• Ensures that these documents reflect the most current information and that updates are made timely.
• Collaborates with the leaders of each individual area of RMO to understand existing training needs.
• Safeguards a master calendar is updated, prioritized, and communicated to all stakeholders.
• Conducts and/or participates in Needs Analysis meetings to determine Key Performance Indicators and benchmarked service standards for each area of RMO.

Qualifications

• A high school diploma or GED is required; an associate's or bachelor's degree is preferred.
• One to two years of related work experience are required.
• Effective communication skills, both verbal and written, are essential.
• The ability to recognize issues that might impact learning and performance is necessary.
• Professionalism during course instruction and in office settings is expected.
• The determination of the best instructional method for delivering learning lessons is crucial.
• The identification of instructional resources needed during instruction is important.
• The ability to engage learners while facilitating learning is vital.
• The demonstration of flexibility during a training course is necessary.
• The provision of feedback to participants during learning events is required.
• The effective management of the classroom during course delivery is essential.

Pay

Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more.

Schedule

Not specified.