Training Specialist

Primary Responsibilities

• Facilitate training sessions that are effective and aligned to strategic goals and initiatives
• Participation in the development of training materials, e-learning tools and training programs driving effectiveness and efficiency
• Collaborate with key stakeholders to determine training schedules, provide feedback and progress reports and to ensure training efforts are successful
• Deliver training programs that are aligned to process documentation (e.g., on-site, virtual, on-demand)
• Provide training support and participate as a subject matter expert in user acceptance testing for software upgrades and new technology integrations
• Plan, deliver and execute on-demand, on-site and live virtual training sessions
• Provide weekly progress reports and needs assessments to Process Governance team during weekly meetings
• Drive a culture of continuous improvement and seek feedback when possible, to share with Process Governance team and key stakeholders
• Utilize on-demand helpdesk to identify obstacles, areas for improvement and training needs to support adoption efforts

Requirements

• Property & Casualty insurance industry knowledge is required
• Training experience within the insurance industry is required

Computer Skills/Software Skills

• Advanced level knowledge of Microsoft Office applications including Outlook, Excel, PowerPoint, and Word
• Experience with Applied Epic or Dyad ALIS is preferred

Essential Skills/Competencies

• Strong attention to detail
• Desire to help and educate others
• Strong change management skills and experience
• Organization skills
• Teamwork
• Able to multi-task
• Problem-solving skills
• Excellent communicator with strong interpersonal skills

Requirements

• College degree or equivalent experience preferred

Physical Demands and Working Conditions

• Travel: Must be comfortable with travel. Up to 50% required.
• Office work: Office work involves working at a desk most of the time, using a stand-up/sit-down adjustable desk. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Typing, grasping, and repetitive motion typically is required every day, and walking and standing are required occasionally.

Equal Employment Opportunity

At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Contact Information

This includes resumes submitted directly to Hiring Managers without contacting World’s Human Resources Talent Department.