Training & Performance Development Manager

About the role

The Training and Performance Development Manager will help drive the JW Marriott Nashville values and philosophy. This position is key in developing and sustaining the property’s culture while ensuring all training and development activities are strategically linked to the organization's vision. The Training Manager will work with the property’s leadership team to identify and address Team Member and organizational development needs, and assist in planning and implementing the performance improvement program.

Responsibilities

• Support the design, development, implementation, and evaluation of Learning programs
• Support the facilitation of both management and line-level curriculum demonstrating sound application of standard classroom management techniques
• Support structured reviews of instructional design plans and outcomes to ensure alignment with JW Marriott instructional standards
• Track attendance and course completion requirements
• Manage learning spaces to required standards including supplies for the room and classes
• Make recommendations to enhance learning programs as necessary, to adapt to changes in the work environment or organizational strategy
• Serve as point of contact for Forbes Travel Guide partnership and share information across property as relevant
• Plan and execute hotel-wide Forbes Travel Guide training based on operational needs to maintain luxury standards and Forbes Travel Guide Recommended Rating
• In partnership with HR Leadership, work with subject matter experts to build relevant and effective learning programs
• Identify Learning and Performance Improvement needs through effective planning and execution of job/needs analysis and performance appraisals
• Support the development, implementation, and evaluation of all career planning, upward mobility, succession planning programs & initiatives
• Support the development of department trainers bench strength ensuring effectiveness of department training
• Lead the Analysis, Design, Development, Implementation and evaluation of Department Training planning, execution and effectiveness
• Lead, manage, and conduct training including but not limited to New Hire Orientation, Leadership Orientation, Leadership Development Series, Management Development Program and Symphony of Service, constantly evaluating for effectiveness and continued improvement
• Manage performance appraisal process, including tracking and filing of performance reviews
• Lead compliance training, tracking and reporting for the property ensuring compliance in all required areas including JW Marriott brand standards
• Prepare training programs and tools; maintain a library of training aids
• Complete administrative duties for management development programs, including event set-up, compilation of evaluation data, and tracking
• Schedule training sessions and publish a monthly training calendar
• Facilitate performance improvement activities throughout the property
• Act as a resource person to department managers, assessing quality assurance needs and ensuring necessary resources to reach high-quality results
• Assist HR Leadership with Team Member Engagement survey management
• Perform additional duties and projects as assigned

Requirements

• Minimum of 3 years’ experience in a similar role in a hospitality setting
• Ability to speak, read, write and understand English
• Professional demeanor appropriate for a luxury environment
• Proven ability to plan and organize events effectively, with an acute sense of detail
• Assertive, professional and positive approach with a proven ability to develop and lead in a team environment
• Excellent interpersonal and communication skills, both written and verbal
• Proficiency in performance improvement standards of practice, training delivery, learning technologies, and evaluating learning impact
• Ability to manage learning programs
• Excel in public speaking and moderating large groups and diverse audiences

Qualifications

• College degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, Education or similar studies preferred

Physical / Mental Demands

• Must be able to stand, walk, sit
• Must be able to bend, stoop, crouch
• Must use hands to reach, grasp, handle, pull and push
• Must have good near and far vision
• Must be able to hear, talk, smell
• Majority of duties performed indoors with moderate noise level