Training Manager II

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

The In-Home Services Corporate team supports thousands of employees in delivering industry-leading products and solutions. This team manages behind-the-scenes operations to ensure a seamless customer experience through analytics, project management, and training initiatives.

About the role

The Training Manager II leads the teams responsible for training frontline employees and supporting corporate staff development. This role oversees the daily logistics, strategy, and delivery of training programs across two primary divisions: In-Home Services (IHS) (field installation) and Manufacturing & Distribution (M&D) (production). Additionally, the Training Manager II acts as a strategic talent partner for corporate staff, identifying organizational needs and ensuring the successful execution of specialized training sessions and professional development workshops through direct facilitation or external coordination.

Responsibilities

• Manages, mentors, and supports a distributed team of trainers and a training supervisor across multiple geographic locations, including Denver and Phoenix
• Ensures that frontline teams receive high-quality, timely training focused on technical skills, safety protocols, compliance requirements, and customer service standards
• Collaborates directly with business leaders to identify corporate learning needs and takes full ownership of the process from initial planning and scheduling to final facilitation
• Tracks and analyzes key performance metrics to guarantee that training programs remain effective, engaging, and directly aligned with overarching business goals
• Maintains modern training standards by regularly reviewing feedback, exploring innovative classroom technologies, and updating instructional delivery methods

Requirements

• Bachelor's degree or equivalent practical experience
• Two or more years of experience directly managing teams, with a strong preference for remote or multi-site team management

Skills

• Proven track record of managing and motivating teams across different geographic locations
• Versatility to shift seamlessly between operational, safety-first technical training and corporate professional development
• Excellent communication skills alongside the ability to organize schedules, manage pre-work, and drive complex training projects
• Deep operational understanding of adult learning principles, facilitation best practices, and training logistics
• Flexibility and willingness to travel up to 50% of the time

Visa sponsorship not available for this role.

Pay

Compensation: $83,950.00/Year - $119,900.00/Year

Benefits

• Flexible spending accounts and HSA
• 401(k) Plan with company match
• Employee Stock Purchase Plan (ESPP)
• Career opportunities
• Flexible time away plan

View all EchoStar benefits.