Training Manager

About the role

As the Training Manager, you will impact corporate training across the state. You’ll be responsible for designing, developing, implementing, and conducting training programs in support of program operations, as well as facilitating and delivering instruction using multiple modalities. You will oversee the training staff and their training work within the state.

Responsibilities

• Develop and maintain course curriculum
• Identify specific skill/knowledge gaps, training objectives, work situations, and changes in policy and procedures
• Collaborate with other internal training experts and HR on training program delivery
• Design, create and update training aids, such as manuals, handouts, course exercises, and visual aids
• Develop and implement revisions to training materials and presentations in adherence to updated regulations, licensing requirements, policies, and procedures as needed
• Ensure appropriate delivery of instruction using multiple modalities such as one-on-one, classroom, teleconferencing, web-based training, and computer-based training
• Utilize online ‘e-learning’ development tools such as Adobe Captivate, PowerPoint presentations, and video production/editing
• Supervise and manage training-related staff within the program, including performance evaluations, scheduling, orientation, and training; resolve employee relations issues as needed; make decisions related to employment
• Manage workflow and provide guidance and support
• Maintain current knowledge of organizational and industrial trends and make appropriate recommendations for new or updated training programs
• Provide recommendations for the formulations and modification of procedures and practices pertaining to agency training

Qualifications

• Bachelor’s degree
• More than 6 years of related experience, including experience in curriculum development and facilitating training
• An equivalent combination of education and experience which provides proficiency in the areas and responsibility listed in this description may be substituted for the above requirements
• Professional Training Certification preferred or as required by state/regulations
• Excellent communications skills and computer skills
• In-depth knowledge and experience with ‘e-learning’ development tools such as Adobe Captivate, experience in video production/editing, and creating PowerPoint presentations

Benefits

• Full compensation/benefits package for full-time employees
• 401(k) with company match
• Paid time off and holiday pay
• High impact work with meaningful outcomes
• Career development and advancement opportunities across a nationwide network
• Employee Referral Program bonus opportunities for eligible roles