Training Manager

About the role

Lead the future of learning at Riverbend by building robust training infrastructures, empowering clinical and operational workforces, and driving strategic professional development. In this high-impact role, you will be the driving force behind workforce competency development, Learning Management System (LMS) administration, and rigorous compliance training—directly ensuring our team is equipped to deliver exceptional, CCBHC-compliant behavioral health care.

As Training Manager, you will provide visionary leadership for our entire training ecosystem, partnering across departments to manage our Relias LMS, coordinate the Riverbend Training Committee, support critical accreditation and audit processes, and champion comprehensive onboarding and continuing education programs that elevate staff performance and patient outcomes.

Why Join Us?

Make a real impact every day at one of the state’s largest and most respected community mental health providers, where your work directly changes the lives of local individuals and families. At Riverbend, you’re part of a collaborative, mission-driven team deeply committed to both client care and employee growth. We foster a supportive and inclusive environment where your voice matters, your contributions are recognized, and your career can thrive through training, certifications, and advancement opportunities.

Responsibilities

• Lead the development, implementation, and ongoing success of the Training Institute through organizational collaboration, stakeholder engagement, data-informed reporting, and strategic workforce development initiatives.
• Lead and organize the Riverbend Training Committee.
• Manage Relias LMS implementation, administration, optimization, reporting, and user support.
• Support CCBHC including readiness, competency tracking, compliance, accreditation, and audit preparation.
• Oversee continuing education processes, training records, accreditation, and documentation.
• Design, implement, and continuously update a comprehensive onboarding training curriculum to ensure compliance with state, federal, and CCBHC regulations, organizational standards, and workforce development needs.
• Support internship, workforce development, grant, and partnership initiatives.
• Oversee internal trainer development, curriculum design, and training evaluation processes.
• Leverage evaluation data to enhance educational content, address learning gaps, and design or coordinate training solutions to meet organizational needs.

Requirements

• Master’s degree in a related field required.
• Three to five (3-5) years’ experience in training, healthcare operations, workforce development, or a related field preferred.
• Experience with learning management systems and compliance initiatives preferred.

Skills

• Proven track record in designing, managing, and scaling training programs—ideally within behavioral health, healthcare, or human services environments.
• Hands-on experience administering learning management systems (Relias LMS experience strongly preferred).
• Deep familiarity with CCBHC standards, healthcare accreditation processes, and state/federal training mandates.
• Strong command of curriculum development, adult learning theories, trainer coaching, and data-informed training evaluation.
• Exceptional communication, project management, and stakeholder engagement skills with the ability to lead committees and drive strategic initiatives.

Benefits

• Competitive wages depending on level of education and experience.
• Choice of 3 medical plans, prescriptions benefits, Health Reimbursement Account (HRA), and Flex Spending Account (FSA).
• Doctor on Demand and Harvard Pilgrim Well-Being Program benefits.
• Choice of 2 dental plans and vision plan.
• Short- and Long-Term Disability, Life, and Supplemental Life Insurance Plans.
• Employee Assistance Program (EAP).
• Generous Paid Time Off (PTO) accrual and Extended Illness Leave.
• 8 paid holidays.
• 403(b) Retirement Plan with company match.
• Tuition reimbursement, discounts on tuition through partnered colleges, and training opportunities to grow your career.
• Qualifying employer for the Public Service Loan Forgiveness Program and NH State Loan Repayment Program.
• Structured clinical supervision, ongoing training, and a collaborative environment designed to help Graduate Level, license-eligible clinicians build skills, confidence, and a long-term career.