Training Manager

About the role

Planned Parenthood of Maryland (PPM) is seeking a dynamic, strategic, and adult-learning-focused Training Manager to lead training and development for our non-licensed clinical support staff - primarily Medical Assistants (MAs) and clinical support team members - across our seven health centers and telehealth operations. Reporting directly to the Senior Director of Clinical Operations, the Training Manager serves as the strategic architect and operational leader of our clinical training programs. In this role, you will design, implement, and evaluate a standardized, competency-based learning model that combines classroom instruction, virtual modules, clinical simulation, and structured on-the-job precepting. You will directly supervise and coach a team of Health Center Trainers, cultivate a robust site-based preceptor network, and partner cross-departmentally with Health Center Managers, HR, Clinical Leadership, and Operations. Your mission is to create scalable, high-impact training pathways that shorten time-to-competency, boost new-hire retention, and ensure consistent clinical standards across all PPM health centers.

Responsibilities

• Build and manage standardized, adult-learning curricula, facilitator guides, simulation scenarios, and skills assessments for MAs and clinical support roles across all health centers.
• Directly supervise, schedule, and coach Health Center Trainers, observing their facilitation and ensuring training delivery is consistent and high-quality across all locations.
• Establish and nurture a site-based preceptor program; train and support experienced Medical Assistants and clinical staff to act as effective preceptors and floor coaches.
• Drive new-hire clinical onboarding with clear 30/60/90-day milestones; maintain an organization-wide skills matrix to track individual competencies and identify site or skill-level trends.
• Develop individualized remediation plans for skill gaps, track training metrics (time-to-competency, retention, first-pass rates), and continuously update materials as clinical workflows, technology, or regulations change.
• Serve as the primary clinical training partner for Health Center Managers, HR, Quality, Compliance, and Clinical Leadership during new service rollouts, EHR updates, and operational expansions.

Requirements

• Bachelor’s degree in Education, Organizational Development, Instructional Design, Healthcare Administration, Business, HR, or related field required. (Master’s degree in Adult Education, Instructional Design, or Healthcare Administration strongly preferred).
• 3 to 5+ years of experience in employee training