Training Manager

About the role

Ready to lead, innovate, and elevate clinical training across Maryland's premier reproductive healthcare team? Planned Parenthood of Maryland (PPM) is seeking a dynamic, strategic, and adult-learning-focused Training Manager to lead training and development for our non-licensed clinical support staff - primarily Medical Assistants (MAs) and clinical support team members - across our seven health centers and telehealth operations. If you are an experienced learning and development leader passionate about building sustainable, skills-based training pathways, empowering trainers and preceptors, and ensuring an uncompromising standard of high-quality, patient-centered care, we want you on our team!

Responsibilities

• Design & Execute Training Strategy: Build and manage standardized, adult-learning curricula, facilitator guides, simulation scenarios, and skills assessments for MAs and clinical support roles across all health centers.
• Lead & Develop Trainers: Directly supervise, schedule, and coach Health Center Trainers, observing their facilitation and ensuring training delivery is consistent and high-quality across all locations.
• Build & Manage a Preceptor Network: Establish and nurture a site-based preceptor program; train and support experienced Medical Assistants and clinical staff to act as effective preceptors and floor coaches.
• Standardize Onboarding & Competencies: Drive new-hire clinical onboarding with clear 30/60/90-day milestones; maintain an organization-wide skills matrix to track individual competencies and identify site or skill-level trends.
• Drive Continuous Improvement: Develop individualized remediation plans for skill gaps, track training metrics (time-to-competency, retention, first-pass rates), and continuously update materials as clinical workflows, technology, or regulations change.
• Collaborate Cross-Departmentally: Serve as the primary clinical training partner for Health Center Managers, HR, Quality, Compliance, and Clinical Leadership during new service rollouts, EHR updates, and operational expansions.

Requirements

• Education: Bachelor’s degree in Education, Organizational Development, Instructional Design, Healthcare Administration, Business, HR, or related field required. (Master’s degree in Adult Education, Instructional Design, or Healthcare Administration strongly preferred).
• Experience: 3 to 5+ years of experience in employee training, learning & development, instructional design, or healthcare clinical training; experience supervising, coaching, or mentoring trainers, educators, or preceptors; demonstrated ability to apply adult-learning theory to create competency-based learning paths, simulation exercises, and skills validation tools; prior experience leading clinical or MA training in a multi-site ambulatory care, community health, or reproductive healthcare environment; ability to travel regularly among PPM health centers across Maryland; must possess a valid driver's license and access to reliable transportation; experience using data, such as time-to-competency, assessment results, and retention, to measure training effectiveness and drive improvements; exceptional presentation and writing skills, strong analytical abilities to diagnose performance gaps versus training needs, project management rigor, and a deep commitment to high-quality, equitable, patient-centered care.

Benefits

• Medical, Dental, and Vision insurance.