Training Manager

New Hire Orientation & Onboarding

Reduce turnover by partnering with HR, Organizational Development, and Operations teams to create effective orientation and onboarding experiences for all crewmembers, including ownership of orientation and onboarding programs.

Training & Development

• Establish training plans for all new salaried airport crewmembers and partner with operational leaders to provide on-the-job training, coaching, and validation that prepares them for success in their roles.
• Partner with Operations leaders and HR to establish training plans for hourly crewmembers, validate learning paths, and maintain training materials.
• Schedule, facilitate, and maintain the Certified Trainer Program, including ongoing education and communication for the trainer team.
• Develop, execute, and communicate the schedule of core training programs for all crewmembers, including Manager Essentials, Train-the-Trainer, Brand Partner Training, and other development initiatives.
• Ensure the airport achieves and maintains compliance with all required training programs, including Workplace Harassment Prevention, Food Handler Certification, Alcohol Awareness, Fire and Life Safety, and other regulatory requirements.
• Track, monitor, and report on all training activities, partnering with leadership to drive completion, performance outcomes, and behavior-based assessments and audits.
• Support LMS administration, including course enrollment management and assessment approvals.
• Review new hire surveys and other performance data and regularly connect with crewmembers, trainers, and managers to identify opportunities for improving onboarding and training programs.
• Communicate new training initiatives to airport leadership and managers and partner with them to ensure successful implementation.

Facilitation & Delivery

• Facilitate and coordinate quarterly United Airlines subtenant training and partner with Property Management to identify training opportunities and relevant topics.
• Lead training planning, coordination, and delivery for new concept openings.

Collaboration & Partnership

• Support skill development, competency-building initiatives, and leadership pipeline programs for local crewmembers, including Manager Essentials, Evolving Leadership, Advancing Leadership, Career GPS, and similar programs.
• Participate regularly in feedback loops with PAS Learning & Development to pilot, test, and improve programs and processes, while sharing airport-specific training needs to support scalable company-wide solutions.
• Partner with HR Business Partners to identify skill and career development gaps and recommend effective development solutions.
• Collaborate with HR and leadership teams to identify and support continuing education and individual development opportunities, including Individual Development Plans (IDPs).

Management & Budget

• Manage and monitor the local training budget, optimizing resources to support business objectives while maintaining fiscal responsibility and alignment with Airport Leadership.

Operational Experience

Work a minimum of two operational shifts in the terminal each week to maintain visibility, strengthen relationships, and stay connected to the day-to-day operation.