Training Manager

Responsibilities

• Develop a strategy for implementing training and development programs for operators and safety support staff to include trainers/instructors, supervisors, and safety/training managers.
• Manage and lead the implementation, and continuous improvement of safety, training, and development programs, including ongoing skill enhancement training and remedial training, including Client requirements.
• Ensure training and development programs meet quality and compliance standards established by federal, state, and local laws, client regulations or requirements, best practices, and internal and external customers.
• Oversee the measurement and evaluation of the effectiveness of training and development programs, including content, methods, processes, and techniques, to ensure the highest quality training is delivered.
• Ensure training KPIs are developed and monitored to ensure compliance with training standards.
• Drive the development and implementation of best practices in training and operating standards to ensure efficient and effective training programs are being administered.
• Administer and oversee the ongoing evaluations to ensure the location is compliant with internal safety training policies and ensure operators continue to be successful once they complete the training program.
• Identify and deploy ongoing development programs to assist driver/trainer/supervisor/manager recruitment and retention, including rewards and recognition processes.
• Review RFP, contract, and corrective action plans to create training recommendations, ensure proper headcount staffing of training support, and ensure delivery of expected deliverables.
• Provide leadership, oversight and support to ensure training and development programs are being delivered with a high standard of quality.
• Audit training to measure against expectations.

Qualifications

• The ability to demonstrate and promote ethical behavior through the establishment and adherence to policies, procedures, and professional standards of conduct.
• The ability to define standards for services/work processes and manage activities and people in a manner that effectively achieves those standards.
• Effective communication skills including the ability to express oneself clearly in conversations and interactions with others; the ability to convey concepts and information in business writing; and the ability to plan and deliver communications/presentations that impact and / or persuade the intended audience.
• The ability to build and foster collaborative relationships by developing, maintaining, and strengthening partnerships inside or outside the organization.
• The ability to professionally demonstrate concern for satisfying one’s external and/or internal customers.
• Drives for results and holds others accountable to ensure success.
• Bachelor’s degree or in lieu of a bachelor’s degree would consider a high school diploma or GED and four years of training program administration experience may be substituted on a year-for-year basis for the required education.
• Must possess a minimum of five years of experience in the development, administration, and/ or implementation of large-scale training programs, with specific experience in transit/ mobility paratransit operations. This experience shall include at least three years in a middle manager or higher-level capacity, responsible for leading and ensuring a qualified and well-trained workforce.
• Proficiency with MS Office tools (Excel, Outlook, PowerPoint, Word) and experience with the implementation of training tracking or Learning Management Systems.
• Experienced in managing direct reports and leading a team.
• Clean driving record
• Must have a current Driver’s license for a minimum of three (3) years consecutively
• Obtain and maintain a current DOT physical
• Excellent verbal and written communication skills

Starting Pay Range

Starting pay range: $80,000 - $91,333